Customer Service Leader
$19.75 - $20.5 per hourWegmans
Schedule: Full time
Availability: Morning, Afternoon, Evening (Includes Weekends).
Age Requirement: Must be 18 years or older
Location: Gambrills, MD
Address: 1413 South Main Chapel Way
Pay: $19.75 - $20.50
Job Posting: 07/27/2026
Job Posting End: 07/30/2026
Job ID: R0287769
At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you're an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you!
What You'll Do
Provide incredible service to customers and engage collaboratively with employees
Quickly identify and provide solutions or resources to assist customers
Adhere to and uphold company policies, procedures, and guidelines
Administer Shopper's Club program, check out customers as necessary, perform refunds and exchanges
Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
Manage employee performance and development by providing resources, training, feedback
Requirements
1 or more years of work experience in a customer service environment
Ability to quickly learn and adapt to new situations
Computer skills
Preferred Qualifications
Experience leading a team
Passion and expertise in relevant products
At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits *
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with a 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits *
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with a 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Wegmans is an Equal Opportunity Employer. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.
From FORTUNE Magazine. © 2022 Fortune Media IP Limited. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For® are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse the products or services of Wegmans Food Markets, Inc.
Wegmans is committed to ensuring all applicants can successfully submit an application for consideration. If you have a disability under the ADA or similar law; and you wish to discuss potential accommodations to complete your application for employment, please call View phone number on click.appcast.io and someone would be happy to assist you.
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