Technical Writer

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

Were looking for a technical writer to join our Tech Writing team someone who thinks in systems as naturally as they think in sentences. At Braze documentation is infrastructure: a connected structured body of knowledge that both developers and machines read from not a collection of individual pages. Youll spend as much time shaping how that knowledge is organized and generated as you will writing it.

Our documentation practice is already well established with a mature style guide writers who own specific product domains and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata taxonomy and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Brazes platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust accurate well-structured and consistent in voice with every other Braze experience.

WHAT YOULL DO

• Define and maintain the metadata (YAML front matter) taxonomy and contextual guidelines that our AI-assisted drafting workflows depend on
• Review and verify machine-generated prose and code samples line by line checking technical accuracy edge-case behavior and voice before anything ships
• Write and revise API references integration guides and conceptual documentation in our docs-as-code environment owning feature updates end to end
• Become an expert on the Braze platform distilling complex functionality into approachable user-centric language
• Help oversee and maintain the documentation GitHub repository
• Work closely with Product Management Engineering Support Customer Success Marketing and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths
• Organize content so it serves a developer mid-integration and a system retrieving context the same structure has to work for both
• Ensure documentation applies voice style and branding consistent with other client experiences
• Keep improving our documentation and client education experience through feedback-gathering research experimentation and data-driven decisions
• Promote and foster knowledge exchange across teams

WHO YOU ARE

• 3 years writing documentation for genuinely technical audiences APIs SDKs or developer platforms with writing samples that show both range and precision
• Fluent in information architecture and knowledge management
• A rigorous editor with a sharp instinct for the draft that reads well but says something subtly wrong
• Comfortable with Git Markdown YAML and docs-as-code workflows
• An active practical user of LLMs and AI tooling in your own work youve figured out where they help and where they dont
• Able to explain technical concepts to engineers and to non-technical readers and to know which one youre writing for
• Curious by default: you want to understand why something works the way it does before you document it and youll say so when a plan doesnt hold up
• Steady across many stakeholders and comfortable when priorities shift
• Excellent interpersonal skills a user-centric team-player attitude and confidence presenting your work and your reasoning
• A relentless advocate for the user experience

For candidates based in the United States the pay range for this position at the start of employment is expected to be between $73000 and $109000/year with an expected On Target Earnings ( OTE ) between $81000 and $121000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working weve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical dental vision life and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing learning platforms and a yearly learning stipend
• A curated in-office employee experience designed to foster community team connections and innovation
• Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative transparent and fun culture recognized as a Great Place to Work

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 Best of Marketing and Digital Advertising Software Product in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report a 2025 Americas Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology by Great Place To Work among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S. the UK Australia and Singapore.

The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. Were committed to offering all candidates a fair accessible and inclusive experience regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as wed love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze were committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most the person behind each application we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located you may have certain rights available to you in relation to Brazes use of AI:

• To opt out of AI-assisted review of your application please click the Learn More at the end of the application form below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application.
• To exercise other types of rights such as rights to request further information about how AI is used in our recruitment process to request a manual review of any decision made or to contest a decision please contact us at .

Please contact us at with any questions. To find out more about our hiring process check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144 for roles based in New York City or if you reside in New York City you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application please click the Learn More button below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.