Technical Manager

Job Description

The Technical Manager provides technical leadership across the organization, supervises field service personnel, and ensures consistent execution of technical standards, processes, and service delivery. This position serves as a key resource for resolving complex technical issues, supporting customers, and driving continuous improvement in technical operations.

Technical Manager Responsibilities:

• Direct and oversee all technical operations, providing leadership, guidance, and supervision to field service personnel and internal teams.
• Manage field service staff, including hiring, onboarding, training, performance management, and coaching representatives to perform routine services and effectively address customer concerns and complaints.
• Oversee product and equipment installation, troubleshooting, maintenance, and application to ensure proper functionality, reliability, and maximum uptime; serve as the primary technical authority for complex product, application, and service-related issues.
• Serve as a key technical contact for customers, researching and resolving complex inquiries regarding product features, performance, and applications; recommend upgrades, solutions, and improvements while supporting customer satisfaction through effective technical guidance and issue resolution.
• Develop, implement, and standardize technical methods, guidelines, policies, procedures, and best practices to improve service delivery, consistency, efficiency, and operational effectiveness across field service operations.
• Oversee the planning, scheduling, coordination, and execution of field service activities, inspections, and technical support; collaborate with customers, contractors, and internal teams to ensure successful project execution and timely completion of service activities and deliverables.
• Monitor field performance, proactively address operational issues, and foster a culture of accountability, technical excellence, and continuous improvement.
• Oversee the maintenance, calibration, functionality, compliance, and utilization of inspection and heat-curing equipment, ensuring availability for field operations while managing equipment-related costs and identifying cost-saving opportunities.
• Ensure technical operations meet company standards, industry requirements, customer specifications, and applicable safety, environmental, and regulatory requirements; support quality assurance through inspections, documentation, reporting, and consistent technical execution across all projects.
• Manage technical department budgets, including staffing, equipment, and operational expenses; monitor resource allocation and implement cost-reduction strategies to maximize the efficient use of personnel, equipment, and operational resources.

Technical Manager Qualifications:

• Bachelor’s degree in Engineering, Chemistry, Materials Science, or related field required.
• Minimum of 3+ years of experience in technical services, coating, or a related field.
• Must be able to travel 50% of the time or more.
• Experience in field service operations or technical leadership preferred.
• NACE / AMPP / FROSIO Coating Inspector Certification strongly preferred.