Aging Care Manager 3 (LG) - Allegheny County Area Agency on Aging, Protective Services

Aging Care Manager 3

Allegheny County Department of Human Services, Area Agency on Aging is expanding its Protective Services Unit. We are looking for robust and compassionate professionals to assist in protecting and empowering the older adults in our community. These Aging Care Manager 3 roles perform protective services investigations, provide expert guidance during key processes, and contribute directly to our mission. Please join us as a team dedicated to this worthy endeavor.

These positions support a caseload of vulnerable older adults who need protection from abuse, exploitation, abandonment, or self-neglect. Work involves conducting protective service investigations, providing technical support to staff and contractors, and other actions that rely on maintaining, updating, and applying extensive knowledge of Aging programs, services, and regulations. As an Aging Care Manager 3, you will perform the following duties:

• Risk Evaluation: Receive and screen Reports of Need for Protective Services to determine level of urgency and ensure timely follow-up
• Protective Investigations: Conduct interviews, review detailed medical and financial records, and analyze information and evidence; determine, recommend, and follow through with actions needed to provide appropriate protection and support
• Case Coordination: Participate in case conferencing with law enforcement, legal, behavioral health, social service, and other professionals as needed to resolve challenging or complex cases
• Care Planning: Participate in care and service planning with individual older adults to reduce and eliminate risk; provide referrals to community organizations for follow-up or other case managers for on-going case supervision
• Technical Guidance: Provide expert support to staff and community partners regarding regulations and procedures
• Document Management: Maintain detailed, organized records, logs, and written reports to support case activity

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. Hybrid work of up to two days per week after six months of employment. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as an Aging Care Manager 2 or Aging Program Assessor; or
• One and one-half years of professional human services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; or
• An equivalent combination of experience and training which includes six months of professional human services, law enforcement, or nursing experience.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Older Adult Protective Services Act. Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.