Quality Advisor - 2nd shift

Tropez in 1971, Vilebrequin is a leader in luxury beachwear. Today, the brand has a global presence in 70 countries with 184 stores and over 650 branded corners in leading department stores. Season after season, Vilebrequin promises elegance on vacation, passing on a lasting idea of casual charm, from father to son and mother to daughter. The brand has mastered the art of tailoring swimwear, using expert craftsmanship and bold designs, all with one goal in mind: to make summer last all year long. Your opportunity to join a dynamic team where every day feels like a holiday awaits! The role of the Client Advisor at Vilebrequin is at the core of our brand as they continue to safeguard the growth and longevity of our brand through cultivating and strengthening client relationships. As a Client Advisor at Vilebrequin, you are tasked with understanding the mindset of the Vilebrequin brand and bringing it to life each day. As Brand Ambassadors, you help engage clients in the discovery of our heritage through storytelling and creating enthusiasm for the Vilebrequin collections. You will aid in transforming a customer’s store visit into a memorable luxury shopping experience. Immediately welcome customers and proactively offer assistance. Provide a dynamic service presence to each location. Skilled at asking appropriate questions to identify a customer’s needs in order to effectively provide them with guidance. Knowledgeable of store layout,current merchandise assortment, and ability to direct customers to the appropriate area. Help foster a welcoming, fun, encouraging and energetic customer environment. Consistently achieve personal and store sales goals; serves clients according to the standard of Deliver luxury clienteling to provide the best customer experience, both in-store and digitally. Study and communicate collection details while assisting clients. Ensure the customer wish list is always current with customers being notified when product arrives. Exceed individual Key Performance Indicator (KPI) targets : ADS, UPT, Email Capture, Name Attachment Rate,Women’s Sales, and Top to Bottom by delivering top-tier customer service. Adhere to all corporate customer service policies. Demonstrate effective communication with customers, coworkers, and managers. Support Store Operational Excellence Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards. Execute correct POS processes including proper cash handling and opening/closing the registers. Adhere to all operational policies and procedures. Ability to understand a customer’s concerns and quickly determine solutions with limited supervision. High School Diploma/Equivalency Required. ~2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or a hospitality setting. Passion for luxury product with an appreciation for design ~ Ability to generate customer delight ~ Client-oriented with an excellent sense of service quality (go the extra mile spirit) ~ Ability to work a flexible schedule based on business needs, which includes mornings/ evenings, weekends, and holidays Languages: Foreign Languages a plus Routine standing for duration of shift (up to 8 hours) Weekly Sales Bonus Structure Mental Wellness Apps (Headspace) The compensation for this position is $20 per hour + a weekly sales bonus structure. We are committed to equal employment opportunity regardless of race, color, religion,sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.