Medical Secretary II, Ortho Surg

Medical Secretary II

The Medical Secretary II performs all secretarial functions to include but not limited to answering phones, taking messages, scheduling appointments, editing and proofreading materials, distributing correspondence. The Medical Secretary II is responsible for monitoring patients' check-in and checkout and performing other duties as assigned.

COMMUNICATIONS AND COLLABORATION

Protects privacy and confidentiality of patients and employees. Addresses patients, families, visitors, co-workers and physicians with courtesy and respect. Respects patients' rights by addressing patient by name and maintaining confidentiality. Collaborate with the patient, significant others, and ancillary departments to become a multidisciplinary health care team whose goal is to provide care that is continuous and well-coordinated. Accurately maintains charts, files, and identification numbers. Obtains, verifies and documents required patient information.

PATIENT SUPPORT

Responsible for patient check-in and discharge, scheduling.

OFFICE REGISTRATION

Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. Responsible for entering information accurately in the EPIC system for both Medical Records and Billing purposes. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. Collects physician practice authorizations, enter appropriate information in both registration/billing systems. Instructs patients to obtain referrals as needed. Assists with follow up directly with referring to the physician office as needed. Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG.

Work Experience

Education

• High School Diploma or GED (Required)
• 2 years / associate's degree (Preferred)

Certification / Licensure / Registration

• No Certification and Licensure Requirements required or preferred

Experience and Skills

• 1-year Related experience (Required)
• At least 1 year experience with prior authorizations and insurance verifications preferred.
• Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, General Clerical Skills, Basic Computer Skills, Multi Line Telephone Operational Skills, Excellent Organizational Skills, Strong Customer Services Skills