Technical Support Specialist

$50k - $80k

Bee Genius Careers

Overview Bee Genius is innovating in HR- tech. We thrive on pushing the boundaries and building the future of work. We seek talented individuals who share our vision and are eager to make a lasting impact in technology. Job Description: We are looking for a dedicated Technical Support Specialist to join our team. You will provide technical assistance to customers, troubleshoot issues, and resolve technical problems. Responsibilities Respond to customer inquiries and provide timely technical support Diagnose and troubleshoot software and hardware issues Collaborate with development and operations teams to resolve complex problems Create and maintain support documentation and knowledge base articles Escalate issues to higher-level support or development teams when necessary Provide excellent customer service and ensure customer satisfaction Requirements Associate's or bachelor's degree in Information Technology or a related field Proven experience in technical support or a similar role Strong knowledge of computer systems, software, and networks Excellent problem-solving and communication skills Patience and empathy when dealing with customers Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus Salary $50,000 - $80,000 per year Please note that salary ranges are estimates and can vary based on factors such as location and candidate experience. #J-18808-Ljbffr Bee Genius Careers

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Vacancy posted 3 days ago

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