Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Service Technician to join our fire business unit.

Pavion and our family of companies are seeking a talented and motivated Fire Alarm Technician to join our fire business unit.

Primary Responsibilities:

• Service, Troubleshoot & program burglar alarms, fire alarms, closed circuit television, & access control systems
• Ensure equipment is functional and operational
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
• Replace system components as assigned; panels, audible/visual alarms, etc.
• Provide technical support to customers including, remote phone diagnosis, and troubleshooting of signal issues related to formats and receivers
• Interact professionally with customers
• Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently
• Inform dispatcher and or manager the status of service to take appropriate action
• Perform test and inspect fire alarm systems
• Maintains assigned vehicle, tools, and equipment.

Basic Qualifications:

• HS Diploma or GED
• 5+ years of experience with servicing fire alarm systems
• Valid Driver Licenses required and acceptable driving record
• Must be a member of IBEW Local 3 H Division or willing to join.
• Applicant requires an FDNY Certificate of Fitness for Fire Alarm Systems Inspection, Testing and Service Technician (S-98)
• Experience in the commissioning, troubleshooting, and servicing of Fire Alarm Systems (Siemens)
• Working knowledge of local and national Fire Alarm codes/standards
• Preventitive maintenance as well as installation
• Most work will be completed in NYC, so ability to commute to that area - company vehicle will be provided to take home
• Basic knowledge of national and local alarm codes including NFPA 72, NEC, & New Jersey Building Code
• Must be able to demonstrate responsibility in being on time, regular consistent work attendance, excellent communication and completing all necessary field documentation as needed
• Must be able to demonstrate basic computer/tablet skills
• The ability to carry and climb step/extension ladders where needed and lift objects up to 50 pounds when needed

Preferred Qualifications:

• Manufacturer certifications preferred (ex. Siemens, Notifier, Honeywell, Bosch)
• Experienced in basic programming of Cerberus Pyrotronics/Siemens Fire Alarm Systems
• NICET II Certification. National Institute for Certification of Engineering Technologies for Fire Alarm Systems, Level II
• Basic Electronics Certification. Military, Trade School, etc.
• NICET Level II

The hourly pay for this role is: $38-$40. Benefits: Per Collective Bargaining Agreement.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at View email address on click.appcast.io . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.