Hydraulic Hose Service & Sales Technician

Job Description

Job Description

About PIRTEK USA

PIRTEK is proud to be the nation’s leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values: 

• People – We foster an environment of mutual trust and respect.
• Integrity – We conduct ourselves with fairness and integrity.
• Real – We are authentic and transparent with stakeholders.
• Teamwork – We believe collaboration and teamwork drives great results.
• Excellence – We strive for excellence and provide the best service to our customers.
• Kaizen – We continuously improve in every way.

PIRTEK franchisees operate brick-and-mortar service centers and purpose-built mobile service units, which boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. Come join our growing team and keep your community operating! 

Who We’re Looking For

PIRTEK is hiring for a Hydraulic Hose Service & Sales Technician to service, assemble, and install hydraulic and industrial hoses for a diverse customer base in varying environmental conditions. This is a messy job that requires manual labor and on-call hours, so dedication and grit are essential. 

We are looking for highly driven and self-sufficient individuals with excellent communication and customer service skills. Our most successful Technicians:

• Are natural problem solvers
• Are mechanically inclined
• Enjoy working with their hands
• Show passion and perseverance through their work

Hydraulic and industrial hose experience is NOT required! Each Hydraulic Hose Service & Sales Technician is provided training opportunities, at the franchise owner’s discretion, on industry knowledge, PIRTEK processes, safety standards, and how to operate your purpose-built mobile service unit. PIRTEK USA also provides a 24/7 hotline, giving Technicians expert support when troubleshooting unusual situations or abnormalities in the field.

Responsibilities

• Adhere to all industry and PIRTEK safety standards
• Carry out service calls and sales visits in your local area
• Identify faulty hoses and/or hose assemblies to service the customers’ needs
• Remove worn or broken hoses before fabricating and installing the new replacement
• Ensure oil spills/environmental contaminants, due to hose failure and/or repair, are cleaned or contained to the customer’s satisfaction (as well as federal, state, and local regulations)
• Input service details into the online database to create accurate invoices 
• Develop relationships with new and existing customers
• Maintain mobile service unit, tools, and equipment
• Ensure customer satisfaction by resolving issues on-site and conducting frequent follow-up visits
• Participate in the rotating On-Call schedule 
• Perform other related duties as assigned

Work Environment

You will be operating out of a PIRTEK Service & Supply Center in a purpose-built mobile service unit – a workshop-van that is outfitted with all the tools and machinery needed to successfully service your local area.

• Territory-based service areas
• Service locations may differ in terrain, noise level, temperature, common amenities available, etc. 
• Oil, grease, lubricant, and other “messy” substances are frequently used
• You may be required to travel for training initiatives, at no cost to you

Skills & Abilities Needed 

• Ability to read, write, and communicate in English
• Sit, stand, kneel, bend, and/or stoop from moderate to extended periods
• Safely use ladders, step-ups, stairs, etc. 
• Mechanically inclined – consistent use of hand tools and specialized equipment is required 
• Good communication skills (verbal and written)
• Ability to navigate through customer objections to identify needs and execute sales
• Self-motivated and positive attitude through difficult jobs
• Able to work individually and as a team
• Lift up to 50 pounds 
• Can safely and lawfully drive a large work van

Qualifications

• High School diploma or GED
• Driver’s License with clean driving record
• Experience in industrial development and construction, automobile/marine/field mechanics, or a related industry is a plus