Systems Administrator

Systems Administrator Hively's mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team. Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. The Opportunity Reporting to the Director, Data & Systems, the Systems Administrator will help implement, administer, secure, and continuously improve the SaaS platforms and data integrations that support Hively's programs, with an initial focus on the Measure C Subsidized Child Care Contracted Slots and Operating Grants programs. This is a hands-on application and data systems role, not a traditional desktop, network, or server administrator position. The role will focus on SaaS platform configuration, business rules, system integrations, APIs, data exchange, testing, security, and technical troubleshooting. The position will work closely with the Director, Data & Systems; program and operations staff; Data & Reporting staff; Compliance, Finance, software vendors, and external partners to translate business requirements into reliable, secure, and scalable technology solutions. $96,000 - $104,000 a year What You Will Do SaaS Platform & Business Rules Administration Administer and support Hively's program technology platforms, with an initial focus on systems supporting Measure C Contracted Slots and Operating Grants. Configure workflows, business rules, user roles, permissions, reference data, notifications, and other system settings based on approved program requirements. Partner with program teams, the Director of Data & Systems, and software vendors to translate operational requirements into effective system configurations. Maintain clear documentation of system configurations, workflows, and technical decisions. Systems Integration, APIs & Data Pipelines Help ensure data accuracy through validation rules, exception reporting, duplicate controls, reconciliation, and other automated quality checks. Develop and execute system test cases and coordinate user acceptance testing for new functionality, integrations, and system changes. Track defects and vendor issues through resolution and support production releases, upgrades, and configuration changes. Monitor scheduled processes and system changes to ensure reliable program operations. Data Quality, Testing & Release Management Provide technical support to Hively staff using program systems and serve as an escalation point for complex application and system issues. Investigate reported problems, identify root causes where possible, document findings, and coordinate resolution with internal staff and technology vendors. Assist with development of incident response, business continuity, disaster recovery, and system outage procedures for assigned applications. Coordinate planned maintenance, system releases, upgrades, patches, configuration changes, and vendor deployments. Communicate system outages, changes, known issues, and resolutions clearly to affected users. Security, Compliance & Technical Support Administer user access and role-based permissions using least-privilege principles and support periodic access reviews. Support compliance with Hively and First 5 requirements related to privacy, security, auditability, data sharing, and record retention. Serve as a technical escalation point for complex application, integration, and system issues and coordinate resolution with vendors. Maintain audit-ready documentation of access, system changes, testing, incidents, and other key administrative activities. What You Should Bring: [Qualifications] Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience. Three or more years of experience administering, configuring, implementing, or supporting complex SaaS or enterprise business applications. Hands-on experience with business rules, workflow configuration, user roles and permissions, and application administration. Experience working with APIs, system integrations, automated data exchanges, structured data files, or similar integration technologies. Strong understanding of relational data concepts, data quality, validation, reconciliation, and troubleshooting. Experience participating in software implementations, system testing, user acceptance testing, upgrades, or production releases. Strong analytical and problem-solving skills, particularly in diagnosing system and data issues. Ability to communicate effectively with technical vendors and non-technical program and business teams. Strong documentation and organizational skills and the ability to manage multiple technical priorities in an evolving environment. Preferred Knowledge, Skills and Abilities Experience with MCT Technology products such as CareConnect, CareWait, CareControl/CC4, or MyCareConnect. Experience with REST APIs, JSON, CSV, SQL, secure file transfer, or similar integration and data-exchange technologies. Experience administering systems that manage grants, payments, contracts, eligibility, case management, or other high-accountability workflows. Experience with data pipelines, scheduled integrations, exception handling, reconciliation, or operational data monitoring. Familiarity with role-based access control, audit logging, encryption, and common security or compliance frameworks such as SOC 2, HIPAA, FERPA, or NIST. Experience working in nonprofit, government, human services, child care, public benefits, or other regulated or publicly funded environments. Ability to translate complex program requirements into practical system configurations and technical solutions. Physical Requirements Ability to sit at a desk, conference table or in meeting rooms of various configurations for extended amounts of time Ability to stand for extended amounts of time Manual dexterity to use a telephone and computer Facility to hear and understand speech at normal room levels, and to hear and understand speech on the telephone Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk and reach overhead Physical agility to push/pull, squat, twist and turn Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments Benefits * Medical, dental, and vision plans covered at 100% for the employee

• Health & Dependent Care FSA
• 14 Paid Holidays + 4 flex holidays, including your birthday!
• Generous paid time off policy (over 3 weeks per year)
• Tuition Reimbursement ($1,000/year)
• Employee Appreciation Program
• Life & Long Term Disability Insurance covered 100% by Hively
• 403(b) plan
• SEP-IRA plan with an employer contribution of 5% of annual salary
• Learning & Development Opportunities
• Financial wellness program with unlimited access to personal financial advisors
• Industry competitive salary ranges
• Note: Benefits described apply to full-time, permanent positions only. Internships, temporary, part-time, or contract roles are not generally eligible for most benefits.

Welcoming Candidates from All Backgrounds Hively is an equal-opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Work Location This hybrid role offers work-from-home flexibility, subject to manager approval and based on job performance and business requirements. You may also be required to work from other Hively locations within Alameda County as operational needs arise. Hively