Lead Cerologist - Experienced Wax Specialist & Trainer Development

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

At Waxing the City, our licensed service providers are not only waxing experts, they’re waxing authorities. This led us to create our very own title of Cerologist™ technicians, combining “cera” (Latin for wax) with “ologist” (to highlight their level of education and expertise). After a week-long, hands-on training course at our Waxing University®, our service providers become certified Cerologists.

LOVE WHAT YOU DO
Do you love waxing, building client relationships, and helping people feel confident? We’re seeking a full-time, licensed beauty professional with proven waxing experience to join our growing team as a Lead Cerologist.

The ideal candidate is a confident, high-performing service provider who delivers exceptional guest experiences, builds a loyal clientele, and is ready to take on additional leadership responsibilities. As a Lead Cerologist, you’ll model studio standards, mentor fellow Cerologists, and help foster a positive, accountable team culture, with the opportunity to develop into a Cerologist Trainer.

At Waxing the City, our Cerologists™ aren't just waxing experts, they're waxing authorities. We’re looking for an experienced professional who is excited to bring their expertise to our team while embracing Waxing the City’s techniques, standards, and culture.

RESPONSIBILITIES:

• Perform professional face and body waxing services in accordance with Waxing the City standards, protocols, and state board regulations.
• Build and maintain a loyal book of business through exceptional guest experiences, strong relationships, rebooking, retention, and referrals.
• Educate guests on pre- and post-wax care while confidently recommending personalized services, add-ons, retail products, memberships, and packages.
• Meet individual performance goals for sales, rebooking, retention, and other key studio metrics.
• Model high studio standards for professionalism, sanitation, cleanliness, guest communication, teamwork, and accountability.
• Support and mentor fellow Cerologists by modeling best practices, answering questions, and providing constructive feedback.
• Participate in ongoing technical education, sales coaching, role-playing, and professional development.
• Support studio growth and a positive team culture through collaboration, referrals, social media, community engagement, and daily studio operations.

MINIMUM QUALIFICATIONS:

• Required : Current CA State Licensure in good standing (Esthetician, Cosmetologist)
• Required : Weekend availability.
• 2+ years of professional waxing, esthetics, or high-volume hair-removal experience.
• Willingness to learn and consistently follow Waxing the City techniques and protocols.
• Proven ability to build strong client relationships and drive rebooking, retention, and repeat business.
• Previous sales experience, including recommending products, services, memberships, packages, upgrades, add-ons, or other solutions based on client needs.
• Experience working toward individual or team KPIs, sales goals, or performance targets.
• Strong product knowledge and ability to connect aftercare recommendations to individual guest needs.
• Demonstrated leadership, initiative, reliability, and professionalism, with the ability to model standards and support the development of fellow team members.
• Coachable and committed to learning, consistently following, and ultimately helping reinforce Waxing the City techniques, protocols, guest experience, and studio standards.

PHYSICAL REQUIREMENTS:

• Stand for extended periods (often 6–8+ hours per shift).
• Bend, reach, squat, and move throughout the studio.
• Perform repetitive hand, wrist, and arm movements.
• Maintain dexterity for precise waxing services.
• Lift and carry supplies up to approximately 20–25 pounds.