Customer Service Representative

vision insurance paid time off 401(k) retirement plan Customer Service Representative LAZ Airport Services Full-Time & Part-Time Opportunities Available | Non-Exempt Deliver Exceptional Service. Support Travelers. Grow Your Career. Want to hear something crazy? Cars only spend about 5% of their time driving. The other 95%? PARKED. At airports, that parked time is a critical part of every traveler's journey. That's where LAZ Airport Services comes in. As one of the nation's leading airport parking and transportation service providers, LAZ Airport Services helps millions of travelers safely navigate airport parking facilities every year. Our employees are often the first and last people customers interact with during their travel experience. At LAZ, we live by a simple philosophy: \"Parking is our industry, but people are our passion.\" We're looking for friendly, dependable, customer-focused individuals who enjoy helping others, working as part of a team, and creating positive experiences for travelers. Whether your responsibilities include customer service, cashiering, lot monitoring, or license plate inventory management, you'll play an important role in delivering exceptional service and keeping operations running smoothly. Why Join LAZ Airport Services? Work in a dynamic airport environment Paid training and development opportunities Opportunities for career growth and advancement Team-oriented and supportive culture Fast-paced work environment where every day is different Opportunity to make a positive impact on travelers' experiences Join a growing organization that values its people What You'll Do As a Customer Service Representative, you may perform a variety of operational and customer service duties within airport parking facilities. Job assignments may include responsibilities commonly performed by Customer Service Representatives, Cashiers, License Plate Inventory Agents, and Lot Attendants. Customer Service & Guest Assistance Provide friendly, professional, and courteous assistance to customers. Answer customer questions regarding parking products, rates, payment options, and facility locations. Assist customers with ticket issues, payment concerns, lost tickets, and parking-related inquiries. Deliver exceptional customer service while resolving customer concerns in a timely and professional manner. Provide directions and general airport parking information. Promote a positive customer experience at all times. Cashier Responsibilities Process cash, credit card, mobile, and electronic transactions accurately. Provide receipts and maintain proper transaction records. Balance assigned cash drawer and follow established cash-handling procedures. Assist customers with payment equipment and parking access systems. Report discrepancies and equipment issues to management. Maintain accuracy and accountability through all transactions. License Plate Inventory (LPI) Responsibilities Conduct license plate inventory activities throughout parking facilities. Record vehicle and inventory information accurately using handheld devices or operational systems. Verify vehicle information and parking activity as required. Assist with inventory audits and reporting. Identify and report irregularities or operational concerns. Maintain accurate records and documentation in accordance with company procedures. Lot Attendant Responsibilities Monitor parking facilities to ensure cleanliness, organization, and operational readiness. Assist customers entering and exiting parking facilities. Patrol assigned areas and report maintenance, safety, or operational issues. Support traffic flow during busy travel periods. Perform basic facility inspections and report hazards. Assist with signage placement and general facility appearance standards #J-18808-Ljbffr LAZ Parking