Manager, Software Development Web & Mobile Applications

US Seattle only : 
This position is open to candidates in the Seattle WA area. You will have a hybrid remote/in-office schedule where you will work from our casual pet-friendly office at least 3 days a week (Tuesday Wednesday Thursday). 

Trupanion is seeking a Software Development Manager to lead teams responsible for building operating and evolving Trupanions customer-facing web and mobile experiences. This role is ideal for a leader who remains deeply technical actively contributes to architecture and engineering decisions and takes ownership of delivering exceptional digital experiences that drive customer acquisition engagement retention and self-service capabilities.

This is not a purely managerial role. Success requires strong technical leadership sound architectural judgment and direct involvement in engineering execution. You will partner closely with Product UX Marketing e-Commerce and business stakeholders to modernize and scale the platforms that support the entire member journey across web and mobile channels.

Key Responsibilities : 

Technical Leadership 

• Operate as a servant leader and take full ownership of the delivery and outcomes for your teams. You actively contribute to application architecture technical design reviews implementation strategy and engineering standards.
• Lead teams that build modern customer-facing web and mobile applications that deliver intuitive reliable and scalable member experiences.
• Drive modernization efforts across digital platforms including migration from legacy technologies to modern web and mobile frameworks.
• Partner with architects and senior engineers to establish long-term technology direction while balancing innovation stability and operational excellence.
• Leverage AI-assisted development tools (e.g. Claude Codex Copilot) to improve engineering effectiveness and promote responsible adoption across teams. Leverage AI to both improve time-to-market and quality of software overall.
• Champion best practices for performance accessibility security maintainability and user experience across all digital properties.

Digital Experience Delivery & Business Impact

• Drive engineering investments that improve conversion rates customer engagement platform reliability and operational efficiency.
• Ensure work is well-scoped well-designed and delivered predictably while maintaining a high standard of quality.
• Establish engineering practices that support rapid delivery without compromising long-term maintainability.

Production Ownership & Operational Excellence

• Own the health reliability and operational readiness of customer-facing digital platforms
• Lead and personally contribute to production incident resolution including hands-on troubleshooting and debugging when necessary.
• Drive structured incident response root cause analysis and preventative improvements.
• Establish and maintain monitoring logging alerting and observability practices.
• Ensure teams are prepared for production support and operational responsibilities.
• Promote a shift-left mindset for quality security observability and operational readiness.

Cross-Functional Leadership

• Work effectively with Product UX Marketing e-Commerce Engineering DevOps and Infrastructure and business stakeholders to align priorities and outcomes.
• Communicate technical trade-offs risks platform strategy and delivery impacts clearly to executive and non-technical audiences.
• Influence technical direction through credibility collaboration and strong engineering leadership.
• Partner with business teams to translate customer and organizational goals into scalable technology solutions.
• Talent Leadership & Mentorship
• Recruit hire and retain high-performing software engineers.
• Drive creation of a high-performance organization that balances accountability ownership continuous improvement innovation operational excellence collaboration communication and customer obsession.
• Mentor engineers and technical leads while developing future engineering leaders. 

Qualifications :

Required:

• 3 years experience as a Software Engineering Manager or Tech Lead with hands-on technical responsibilities.
• 3 years experience in web technologies such Angular React and/or Typescript and HTML/CSS.
• Experience in C# / .NET Framework Core a strong plus.
• Experience building digital commerce customer acquisition enrollment or self-service experiences.
• Working understanding and applied experience with SOLID principles object-oriented design design patterns REST APIs SQL and relational database design.
• Experience building and maintaining customer-facing web and mobile applications at scale.
• Experience leading teams responsible for web and/or mobile application development.
• Experience with responsive mobile-first application development and modern UX practices.
• Experience with Azure DevOps and CI/CD practices.
• Strong system design troubleshooting and production support experience.
• Excellent written and verbal communication skills.
• Comfortable handling performance management coaching and difficult conversations when necessary.
• Experience working within Agile software development methodologies.

Strongly Preferred:  

• Experience with Sitefinity CMS including content modeling templates widgets custom module development APIs and MVC architecture.
• Experience leading web platform modernization CMS migrations or large-scale website replatforming initiatives.
• Experience migrating customers and user traffic from legacy digital platforms to modern architectures.
• Strong background in Azure including Azure SQL App Services Service Bus and cloud-native application development.
• Experience delivering eCommerce subscription management payment or customer acquisition experiences.
• Familiarity with native mobile development technologies including Swift and Kotlin.
• Experience working closely with Marketing and Digital Experience teams.

Nice to Have:

• Experience with Sitefinity Cloud
• Experience with RabbitMQ or similar message-driven architectures.
• Experience with containerized environments such as Docker and Kubernetes.
• Experience integrating with third-party platforms such as payment providers subscription management solutions Google Maps APIs reCAPTCHA or similar services.
• Experience with accessibility standards and WCAG compliance.
• Experience in regulated or mission-critical industries such as insurance healthcare or financial services. 

Additional Information :

Compensation:

• Thebasesalaryrange for this position is$150000 - $160000 on a full-time schedule. 
• Along with base compensation Trupanion employees are currently eligible for monthly bonuses.
• We want all employees to be invested inTrupanionssuccess so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. 

Benefits and Perks:

• Full medical dental and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open casual pet-friendly and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.

For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Remote Work :

No

Employment Type :

Full-time