Onsite Go-Live Support Analyst (COTS)
EK Associates
E.K. Associates in Los Angeles is seeking experienced Over-The-Shoulder Support Analysts to provide in-person, hands-on user support for a large-scale enterprise system implementation within a government client environment. You will deliver Tier 1 and Tier 2 support and log incidents in the ticketing tool. As part of Go-Live and stabilization, you will work directly at users’ workstations, helping with data entry, navigation, and workflow tasks, while troubleshooting real-time issues and #J-18808-Ljbffr EK Associates
Vacancy posted 2 days ago
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