Senior Salesforce Administrator

Senior Support Administrator (Salesforce)IRIS Software Group is one of the UK's largest privately held software companies. Acquired by HG Capital in 2018, its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.IT Business Applications team is seeking an Senior Support Administrator (Salesforce) to form an integral part of the support and ongoing development of our Salesforce (Sales Cloud, Service Cloud, Experience Cloud, CPQ+ inc. Advanced Approvals) deployment and wider integrated applications platform. The successful candidate will have a record of delivery on a multi-cloud Salesforce org within an integrated platform. The role will be predominantly focussed on support and maintenance, with minor configuration and changes as required to support the business needs. The role will suit someone with customer support experience and a keen analytical/logical mindset.As an Senior Support Administrator (Salesforce), you will be responsible for:Serving within the Business Application Operations team covering:Supporting IT Service Desk requests to ensure timely and appropriate assistance is provided to the business user communityAll aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rulesIdentifying and gathering requirements, translating into best practice, scalable solutions with a focus on exceptional user experienceIdentifying unused or underutilised platform featuresProactive system maintenance including Security Reviews, Release Updates, Health Check, and OptimizerMonitoring and improving user adoptionMaintaining Salesforce to deliver a performant and usable system for the businessLeading on projects as assigned by Team Lead/ManagerAdhering to and ensuring change governance alongside wider development lifecycleMaintaining and creating user and technical documentation to ensure they're up to date and accurateCoordinating the evaluation, scope, and documentation of change requests for delivery by the development teamWorking independently with members of the user community to define and document requirementsReporting and dashboard maintenance and support to wider business users and stakeholdersComfortable with data governance practices to maintain data controls and improve through regular maintenance and reviewsOther duties and responsibilities that management deem necessary from time to time