Credit & Collections Specialist

Credit & Collections Specialist
Monday – Friday 8:00am-5:00pm
Competitive Salary

*This position is not eligible for remote work*

Summary:
Midland Garage Door Mfg. Co. is looking for an experienced Credit & Collections Specialist to join our growing Finance & Accounting team. This role is responsible for managing the credit and collections process by monitoring customer payment activity, communicating with customers regarding past due balances, and working collaboratively with internal departments to minimize credit risk.

Essential Duties:

1. Prepare and distribute account receivable aging reports and key performance indicators.
2. Monitor customer accounts to identify past due balances and delinquent accounts.
3. Contact customers by phone and email regarding overdue invoices and payment status.
4. Negotiate payment arrangements when appropriate while ensuring timely collection of outstanding balances.
5. Communicate credit holds and potential suspension of future shipments when payment terms are not met.
6. Place customer accounts on credit hold and release holds based on established company policies and management approval.
7. Maintain accurate documentation of all customer communications, collection efforts, and payment commitments.
8. Investigate and resolve payment discrepancies by working with customers and internal departments.
9. Collaborate with Sales, Customer Service, and Accounting to resolve issues affecting customer payments.
10. Monitor aging reports and prioritize collection activities based on account status and risk.
11. Escalate delinquent accounts to management when collection efforts have been unsuccessful.
12. Coordinate accounts referred to outside collection agencies, attorneys, or legal counsel.
13. Assist in evaluating new customer credit applications and making credit recommendations.
14. Establish customer credit limits and make recommendations for credit adjustments.
15. Prepare reports on collection activities, aging trends, and outstanding receivables.
16. Maintain confidentiality of customer financial information.
17. Respond timely and professionally to customer inquiries regarding invoices, statements, and account balances.
18. Support month-end closing activities related to accounts receivable and reserve analysis.
19. Recommend process improvements to increase collection efficiency and reduce outstanding receivables.
20. Assist with accounting tasks and responsibilities as needed.
21. Support annual audits and provide required documentation.

Competencies:

1. Strong verbal and written communication skills with the ability to handle difficult conversations professionally.
2. Ability to negotiate payment solutions while maintaining positive customer relationships.
3. Excellent organizational and time management skills with the ability to prioritize multiple accounts.
4. Strong attention to detail and accuracy.
5. Ability to analyze financial information and exercise sound judgment.
6. Ability to remain calm and professional during challenging customer interactions.
7. High level of integrity and confidentiality when handling financial information.
8. Microsoft Office proficiency required, especially Excel, Word, and Outlook.
9. Experience using ERP/accounting software preferred.
10. Have prompt and reliable attendance.

Education and Experience:
Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred. Three to five years of experience in accounts receivable, credit and collections, accounting, or a related financial role is preferred, or an equivalent combination of education and experience to successfully perform the essential responsibilities and duties as listed above.

Equipment/Software used:

• Microsoft Office Suite
• General Office Equipment
• ERP
• Multiple Line Phone System

CANDIDATES OFFERED EMPLOYMENT ARE REQUIRED TO PASS A PRE-EMPLOYMENT DRUG TEST AND BACKGROUND CHECK PRIOR TO EMPLOYMENT.
We are committed to our team members, and we care deeply about providing employees and their families a supportive benefits package which includes:

• Medical and Dental insurance with company contribution
• HSA company contribution and match
• 401K with company match
• Company paid life insurance
• Vision insurance
• Company paid short-term disability and company contribution towards long-term disability
• Supplemental insurance options
• Parental Leave
• Childbirth Recovery Leave
• Vacation and Sick Time
• Holiday pay
• Referral Bonus

By submitting your application, you acknowledge that all information provided is accurate and truthful to the best of your knowledge. Any false statements, misrepresentation, or omission of information may disqualify you from consideration for employment or, if hired, may result in termination. The company reserves the right to verify the information you have provided as part of the recruitment process. Submitting an application does not guarantee employment.

Midland Garage Door is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), disability, age, religion, or any other characteristic protected by federal, state, or local law. All employment decisions, including recruitment, hiring, promotion, compensation, benefits, and termination, are based on qualifications, merit, and business needs.

Midland Garage Door will make reasonable accommodations to the known qualifying disabilities of applicants and employees when doing so will not impose an undue hardship. Applicants who believe they may need reasonable accommodation to enable them to participate in the application process should contact Human Resources.