Personal Banker II- Lake Forest

Make banking a Fifth Third better® General Function The Personal Banker II position will provide an exceptional customer experience by building and maintaining long‑lasting relationships with existing and prospective customers. Helping customers understand and address their financial needs, the banker will provide solutions that span the customer's lifecycle by utilizing our consultative sales and service process. The role is responsible and accountable for risk, openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, the banker consistently identifies, assesses, manages, monitors, and reports risks of all types. Essential Duties & Responsibilities Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate. Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations and solutions. Maintain working knowledge of products, services, and processes offered. Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved. Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. Provide customer support needed to reinforce the value of current and new technology. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Other duties as assigned. Minimum Knowledge, Skills and Abilities Required High School Diploma/GED and 1 year of customer service experience, or a college degree, or equivalent military experience. Experience in a sales environment required; experience in the financial industry a plus. Demonstrated ability to develop a comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Capability to analyze credit and financial information. Exhibits business acumen. Demonstrated ability in making sound decisions. Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS); the NMLS website provides the MU4R questions and registration required for employment in this position. Working Conditions Normal office environment. Extended viewing of computer screens. Periodic travel within the Bancorp footprint to attend meetings and/or training. Personal Banker II – Lake Forest Location: Lake Forest, California 92630 Salary: Total Base Pay Range $44,300.00 – $73,000.00 USD Annual. Benefits include comprehensive coverage designed to support employees and their families in physical, financial, emotional, and social well‑being. Eligibility for incentive compensation and additional benefits details can be found on our careers page. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third Bank