NDOT Dispatcher

Job Description

Job Description

Department: NDOT Dispatch

Reports To: Terminal Manager

JOB SUMMARY:

The NDOT Dispatcher position requires the ability to work in a fast-paced environment. Customer Service skills are valuable as well as the ability to operate a computer and multi-task. The primary function of a dispatcher will be to assistance requests for NHP and the freeway service patrol. direct/dispatch effectively and strategically. Our goal is to assist with motorist and NHP that need assistance in a timely manner.

QUALIFICATIONS

• Previous computer experience.
• Previous Dispatch experience within Las Vegas, Reno and Sparks.
• Knowledge of streets, cross-streets, highway exits and directions.
• Must be at least 18 years of age.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Adhere to all URT/ NDOT policies and procedures;
• Receive and respond to calls from customers, Nevada Highway Patrol, FSP Drivers and co-workers via telephone and radio systems and computer-aided dispatch systems;
• Process and evaluate information received, dispatch required FSP by closest availability;
• Monitors and coordinates FSP driver activity and assignments via communication devices;
• Monitor the safety of all FSP Drivers.
• Maintains status and locations of all FSP drivers;
• Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment;
• Answer all phone calls in a courteous, friendly, assistive, professional and timely manner (calls must be answered in 3 rings or less);
• Answers questions from customers or individuals. If you are unable to assist the customer with the right answer request their name and number, call your lead or supervisor so they can assist them;

DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of geography for the Las Vegas, Reno and Sparks area and outlying areas;
• Knowledge of current software packages necessary for dispatch way care, Spillman and FAST camera system;
• Knowledge of English language for spelling and proper word usage;
• Knowledge of computer technology and equipment;

• Skill in multi-tasking, coordinating simultaneous mental, manual and visual activities;
• Skill in observing situations analytically and objectively and relaying details accurately;
• Skill in communicating using two-way radio and telephone equipment;
• Skill in operating a variety of communications equipment effectively;
• Ability to speak clearly and concisely;
• Ability to familiarize NHP radio traffic control codes.
• Ability to think clearly and act expeditiously;
• Ability to establish and maintain effective working relationships with NHP and FSP;
• Ability to meet attendance schedule with dependability and consistency;
• Ability to Communicates with NHP, FSP drivers and co-workers in a courteous and professional manner;

• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals;

• Ability to write routine reports and correspondence;
• Ability to input and retrieve data from appropriate data system(s).

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS Individuals may need to sit or stand as needed. May require sitting for prolonged periods. May require walking primarily on a level surface periodically throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.

WORK ENVIRONMENT For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. A safety vest is required to be worn, when not in dispatch area.

Special Requirements: This position requires the satisfactory completion of a personal background investigation and drug and alcohol pre-employment test.

This job description is intended to indicate the basic nature of the position allocated to this position and examples of typical duties that may be assigned, other duties may be assigned as needed.