Director of Operations & Service Titan

• Pay or shift range: $150,000 USD to $170,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About the Role : As the Director of Operations, you will play a crucial role in standardizing and optimizing the use of workflows particularly in ServiceTitan across our Partnership of home services companies. This includes leading the integration of operational best practices post acquisitions and standing up the ServiceTitan ecosystem. You will own the strategic oversight of the key reports and workflows we standardize across the platform.

About Us : Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies.

Key Responsibilities:

• Team Leadership: Lead a highly skilled and existing team of LSP (internal) ServiceTitan specialists broken into two categories implementations and training/support. Manage relationships with LSP dedicated ServiceTitan support (external).
• Collaboration: Work alongside the RVPs to create standard ways of managing the Partner brands through standard reports in ServiceTitan and Domo as well as standard workflows where process improvement is needed at the local Partner.
• Implementation: Manage our existing and strong integrations team (ServiceTitan and Sage) with the key focus on ensuring a smooth transition to our operational tools with minimal disruption to operations. Partner with SVP of Strategy who owns New Partner Onboarding to make strategic recommendations on how we could integrate Partners quicker and more seamlessly.
• Implementation Management: Oversee the use and implementation of ServiceTitan to streamline operations, ensuring efficient workflows, accurate data management, and enhanced service delivery.
• Operational Optimization: Analyze current Partner operations to identify opportunities for standardization, efficiency improvements, and cost savings through enhanced use of ServiceTitan including but not limited to job scheduling, dispatch, inventory management and financial reporting.
• Operational Leadership: Serve as a key operational leader on cross-functional teams, executing initiatives focused on partner success, efficiency, and growth.
• Partner Onboarding and Support: Collaborate with the SVP of Platform Strategy on the onboarding process for new partners. While the SVP builds the functional project plan, VP of Operations takes the lead in ensuring operational accountability and readiness throughout the onboarding journey.
• Reporting: Monitor and assess the effectiveness of our standard reports in driving operational excellence, making recommendations for continuous improvement. Establish standardized reporting and KPIs to track performance, drive decision-making, and support the broader strategic goals.
• Project Management: Drive change management initiatives related to the adoption and optimization of standard workflows and reports across operations.

Qualifications:

• Proven experience of 10+ years in operations or implementation roles.
• Experience in the HVAC or broader home services industry is strongly preferred.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent problem-solving abilities and a data-driven mindset.
• Role will require travel to portfolio company locations.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics.
• Performance Pay directly tied to results – Get what you deserve.
• Secure your financial future – 401(k) with company match.
• Speed and scale – Work with a company that operates at the speed of a startup with the investment backing of institutional investors.
• We invest in your future – leadership training that directly results in bigger career opportunities.
• Learn on the job – continuous education stipends available.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.