Guest Experience Associate

AutoCamp Guest Experience Team Member

AutoCamp is seeking a dynamic, service-oriented Guest Experience Team Member to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Marketplace Discounts on event tickets, electronics, gym memberships + more!

AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Essential Responsibilities Include, But Are Not Limited To:

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Monitor the kitchen for cleanliness and adherence to food and drink safety laws.
• Helping cook and serve meals and beverages when necessary.
• Regularly restocking the store and back of the house.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
• Collect and distribute messages for guests.
• Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Perform any other duties as requested by the supervisor.

Educational Requirements and Preferences

• Must be over 21 to pour alcohol.

Desired Skills and Experience

• A passion for the great outdoors and creating delight for guests
• Previous food and beverage experience preferred
• Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred
• Strong relational skills
• Thoroughness and an attention to detail
• Excellent and attentive customer service
• Hospitality background, preferably in hotels or resorts.
• Food and beverage background.
• Customer service background.

The Right Person Will...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.