Technical Lead
$120k - $150kTata Consultancy Services
Job Description
Technical lead - Now Assist AI Agent / LLM Topic Developer / Servicenow Integration Hub Developer
Must Have Technical/Functional Skills
- Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).
- Practical experience on NowAssist Skills Kit.
- Strong knowledge and hands-on experience on LLM Topic configuration.
- Strong hands-on and leadership experience in Integration Hub spokes
- Practical experience on Flow Designer and scripted REST APIs
- Strong knowledge and hands-on experience on OAuth 2.0
- Strong knowledge and hands-on experience on Workday Web Services or REST integration experience
Roles & Responsibilities
- Build and configure AI agents (virtual agents, copilots) on ServiceNow
- Design multi-step agent workflows for real scenarios
- Use Now Assist capabilities to automate:
- ITSM workflows (incidents, requests)
- HR / CSM use cases
- Create LLM-powered “topics” (use cases) for agents
- Design:
- Prompts
- Instructions
- Guardrails
- Tune responses for:
- Accuracy
- Tone
- Business context
- Define dialog flows:
- Intents
- User journeys
- Fallback handling
Ensure
- Natural conversation
- Minimal friction
Improve Metrics Like
- Containment rate
- Resolution rate
- Build integrations between ServiceNow and other systems
- Salesforce, SAP, Workday
- Azure, AWS, REST APIs
- Use:
- Integration Hub (spokes)
- Flow Designer
- REST/SOAP APIs
- Design low-code workflows
- Automate:
- Incident management
- HR workflows
- Approval processes
- Build:
- Flows
- Subflows
- Actions
Salary Range- $120,000-$150,000 a year
#J-18808-LjbffrVacancy posted 1 day ago
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