Field Service Dispatch Technician - Overnight - Chicago (ORD) Airport

Location 10000 W O'Hare Ave,Terminal 1,Chicago, IL, 60666,United States Base Pay $25.00 - $27.00 / Hour Job Category Desktop Support, Field Services Engineering, Airport & Aviation IT Support Employee Type EOR - PGC Manage Others No Contact Information Contact Name Talent Acquisitions Team Contact Email View email address on click.appcast.io About the Job As the Field Services Dispatcher Technician (Overnight schedule), you will be responsible to provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur. What will you do? Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport. Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs Troubleshoot and resolve all airline host and connectivity issues Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required. Offer support and on-site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents. Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly. Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards. Participate in the identity and access management of various systems. Perform and promote preventive maintenance activities on IT equipment, including cleaning kiosk, routine system checks, updates, patching, and proactive issue identification to minimize downtime and extend asset lifecycle. Monitor system performance and recommend improvements to prevent recurring technical issues. Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk. Other IT support duties as assigned. This role is working rotational schedule: 5 days on & 2 off / schedule between (09:00pm to 06:00am) Requirements 1-2 years of experience supporting onsite/remotely Microsoft Desktop software. 1-2 years of experience using ticketing system. 1-2 years of experience of network protocols, server hardware and configurations. Previous airport technical support preferred Good verbal and written communication skills Physical Requirements Able to lift or push 20-50 pounds of equipment if need it. Able to stand or kneel for extended periods of time. Able to use mechanical tools. Motivated to develop your career in IT Airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore. What we will offer Personal & Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Benefits Parking at location Tools ESP Global Services is an Equal Opportunity / Affluent Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. #J-18808-Ljbffr QUINTESSENTIAL BRANDS UK GROUP LTD