Host / Hostess

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Department : Front of House                                                                        Reports To: Restaurant Manager -> General Manager
Location : Tiburon, California                                                                        Pay : $20/hour + Tips

Position Overview

The Host is the first and last point of contact for our guests, setting the tone for the entire experience while actively driving the flow of the dining room. This role requires a highly guest-oriented mindset, strong awareness, and the confidence to engage beyond the host stand. The Host is not limited to managing reservations and seating, but plays an active role in welcoming guests into the space, attracting new business, and creating a warm, inviting presence both inside and just outside the restaurant. With a high volume of foot traffic from the surrounding area and nearby ferry arrivals, this position is essential in capturing guest interest, initiating conversations, and turning passersby into guests. The Host operates with energy, professionalism, and intention, ensuring every guest interaction feels genuine and memorable.

Guest Engagement & First Impressions

• Deliver a warm, confident, and engaging first impression for every guest
• Actively greet and interact with guests both at the host stand and in surrounding areas when appropriate
• Engage with passing foot traffic in a natural, welcoming manner to generate interest and drive walk-in business
• Create a strong sense of arrival and departure, ensuring guests feel acknowledged and appreciated at all times

Reservation & Seating Management

• Manage reservations, waitlists, and table assignments with accuracy and efficiency
• Strategically pace seating to support smooth service flow and optimize the dining room
• Communicate clearly with Servers and management regarding table status, guest needs, and timing

Dining Room Awareness

• Maintain a strong understanding of the floor plan, table availability, and service pacing
• Anticipate guest needs, including wait times, special requests, and accommodations
• Support overall dining room flow by coordinating with the team and adjusting as needed

Communication & Coordination

• Act as a central point of communication between guests and the service team
• Provide accurate information regarding menus, availability, and timing
• Relay important guest details, notes, and preferences to the appropriate team members

Professional Presence & Organization

• Maintain a clean, organized, and polished host stand and entry area at all times
• Present a professional, approachable demeanor that reflects the standards of the restaurant
• Assist with additional operational duties as needed to support overall service