Part Time Floral Designer

SUMMARY Primary responsibility is to take excellent care of our customers by satisfying each customer’s needs and exceeding their expectations. This requires a defined level of product knowledge, floral care and handling skills, sales ability, customer relations skills, and cooperation with fellow associates to create an incredible place to work and shop. Designs and fashions live, cut, dried, and artificial floral and foliar arrangements for events such as holidays, anniversaries, weddings, parties, and funerals. Responsible for processing/packaging/stocking/maintaining floral products according to standards, cleaning work areas, providing customer service unloading stock, and reloading salvage. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Initiate interaction with customers on the sales floor. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests. Never be rude to a customer under any circumstance. Follow through on customer requests. If you cannot say “yes” to a customer’s request, bring in department management or the manager‑on‑duty. Never turn down business. Make eye contact with and smile at every customer. Speak to customers in a genuine, clear, enthusiastic manner and ask if they found everything they were looking for. Reflect an appropriate business image to customers and visitors. Dress and groom according to company policy. Be reliable and punctual by reporting for work on time and as scheduled. Notify supervisor two (2) hours in advance of any unavoidable lateness. Confers with client regarding price and type of arrangement desired, plans arrangement according to client’s requirements and cost or selects appropriate standard design pattern, selects flora and foliage necessary for arrangement, trims material and arranges bouquets, sprays, wreaths, dish gardens, terrariums, and other items. Decorates buildings, halls, churches, or other facilities where events are planned; packs and wraps completed arrangements; estimates costs and prices arrangements; conducts classes or demonstrations. Unload product from truck and place in coolers according to Receiving and Rotation standards; load salvage on truck as required; remove products from storage. Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer’s specification. Operate wrapping station and scales; weight, price, date, wrap, and package products according to standards. Sell only fresh products; follow standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines; comply with Food Safety policy (RO‑37). Ensure that all floral products are properly refrigerated. Check temperatures of product, cases, and coolers according to standards. Keep our shelves properly stocked: stock and block product according to standards and in a manner that maximizes sales and minimizes shrink; work backstock on a regular basis; process close‑dated and damaged product according to standards. Check merchandising displays regularly to ensure availability of advertised items. Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and other situations as appropriate. Keep our stores clean: comply with Health Department and Department of Agriculture standards, regulations, and requirements; follow Harris Teeter sanitation standards and procedures; clean and sanitize prep room and coolers as appropriate; keep counters and food contact surfaces clean at all times; wipe refrigerator glass & windows; sweep and mop floors; empty garbage; displays well merchandised and neat. Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product. Be knowledgeable of and perform fixed activities during light business such as sweeping, cleaning, blocking, straightening, etc. Answer telephone calls politely and professionally and respond promptly to hold inquiries. Understand the overall floral department operation, complete paperwork accurately and maintain proper records. Assist in inventory and price‑change processes. Follow all safety regulations and keep the store free of hazardous situations. Record accidents and hazards in the designated log. Ensure that chemicals are handled, mixed, and applied according to directions and in compliance with the Hazard Communication Program Manual. Adapt to varying situations, adjust priorities, be flexible and perform multiple tasks. Provide assistance to colleagues with unloading trucks, checking deliveries, taking inventory, restocking, organizing displays and coolers, and other duties as assigned. Establish a working and shopping environment of trust, respect, and integrity. Be a team player and support colleagues; be open to new ideas and opportunities; follow through with any special requests from management. Comply with company standards, policies, and procedures. Perform essential job functions throughout scheduled hours. CUSTOMER SERVICE The job demands the highest level of customer service. Never be rude to a customer and always provide courteous, friendly, helpful, and prompt service. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made. Associates must be at least 16 years of age. PERSONAL SKILLS Exceptional interpersonal skills. Willingness to participate in required training and to work with the team to increase customer satisfaction and sales. EDUCATION AND/OR EXPERIENCE High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Read and comprehend simple instructions, short correspondence, and memos in English. Write simple correspondence in English. Effectively present information in one‑on‑one and small group situations to customers, clients, and other associates that only speak English. MATHEMATICAL SKILLS Ability to add and subtract two‑digit numbers and to perform these operations using units of American money and weight measurement. REASONING ABILITY Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Complete company’s training including new‑hire orientation, food sanitation, customer service network, safety, food safety, and product knowledge. PHYSICAL DEMANDS Repetition, weight and reach: frequently up to 5 lbs; intermittently up to 10 lbs; occasionally up to 30 lbs; reach 6–72 inches. Vision: close perception, color perception, depth perception. The National Institute of Occupational Safety and Health (NIOSH) provides guidelines for safe lifting. Harris Teeter requires team lifting for weights 50 lbs or greater and encourages assistance for weights under 50 lbs that the associate feels uncomfortable lifting alone. WORK ENVIRONMENT Cool environment, wet/humid conditions, moving mechanical parts, exposure to fumes, toxic or caustic chemicals, extreme cold. Moderate noise level. COMPETENCIES Adaptability – adapts to changes, changes approach to best fit the situation. Able to deal with frequent changes, delays, or unexpected events. Attendance/Punctuality – consistently at work and on time; informs management at least 2 hours before shift if late. Customer Service – provides exceptional service; responds promptly; solicits feedback; meets commitments. Dependability – follows instructions, responds to management; takes responsibility; keeps commitments. Diversity – knowledge of EEO policy; respect for cultural differences; promotes harassment‑free environment. Ethics – respects others; keeps commitments; upholds integrity and company values. Initiative – volunteers, undertakes self‑development, offers help. Innovation – suggests improvements; presents ideas respectfully. Interpersonal Skills – listens without interrupting; controls emotions; remains open to ideas. Judgement – exhibits sound judgment; explains decisions; includes appropriate people; makes timely decisions. Motivation – sets personal goals; persists; measures self against excellence. Oral Communication – speaks clearly; listens; presents; participates in meetings. Written Communication – writes clearly; presents data; interprets English information. Organizational Support – follows procedures; completes tasks on time. Planning/Organizing – prioritizes work; uses time efficiently. Problem Solving – resolves concerns timely; uses reason. Professionalism – approaches others tactfully; reacts under pressure; respects everyone; follows through. Quality – accurate; thorough; seeks improvement. Quantity – meets productivity; completes work on time; increases productivity. Safety and Security – observes procedures; reports unsafe conditions; uses equipment properly. Teamwork – balances team and own responsibilities; welcomes feedback; builds positive team spirit. Technical Skills – assesses strengths; pursues training; shares knowledge. ADDITIONAL INFORMATION You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon completion of applicable waiting periods. Your eligibility is subject to plan terms and company policy. All warehouse associates must be 18 years of age or older. EQUAL EMPLOYMENT OPPORTUNITY Equal access to employment, services and programs is available to all persons. Harris Teeter provides equal opportunity for all applicants and candidates. The company administers all HR practices in a manner that does not discriminate on the basis of race, color, sex, disability, age, national origin, religion, sexual orientation, gender identity, genetic information or any other protected characteristic. Applicants needing accommodation should notify a representative. #J-18808-Ljbffr