Residential Install Technician

Job Description

Job Description

Position Summary:

As a Residential Install Technician specializing in Fiber Splicing for Internet, Phone, and TV services, you'll be responsible for ensuring seamless connectivity and service delivery to residential customers. Your primary focus will be installing, maintaining, and troubleshooting fiber optic networks and configuring and optimizing internet, phone, and TV services within residential premises.

Position responsibilities:

• Install the interior fiber-optic cable and splice it inside the NID to the exterior fiber-optic cable using a fusion fiber splicer.
• Install and configure internet, phone, and television services in residential homes according to company standards and procedures.
• Perform on-site assessments to determine the optimal placement of equipment and wiring for efficient service delivery.
• Troubleshoot and resolve technical issues related to internet connectivity, phone, television reception, and equipment functionality.
• Educate customers on the use of equipment, features, and services to enhance their overall experience.
• Maintain accurate records of service calls, installations, and equipment inventory.
• Adhere to safety protocols and guidelines while working in residential environments.
• Collaborate with other team members and departments to ensure seamless service delivery and customer satisfaction.
• Keep abreast of technological advancements and industry trends to improve skills and knowledge continuously.
• Provide exceptional customer service by addressing inquiries, concerns, and complaints in a professional and timely manner.
• Participate in training sessions to enhance technical proficiency and customer service skills.

Essential skills and experience:

• High school diploma or equivalent; technical certification or degree preferred.
• Previous experience in fiber-optic splicing, telecommunications, cable installation, or related field preferred.
• Strong technical aptitude with the ability to troubleshoot and resolve technical issues effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using basic hand and power tools for installation and maintenance tasks.
• Ability to climb ladders and enter crawl spaces and attics when required.
• Valid driver's license and clean driving record.
• Ability to lift and carry equipment weighing up to 50 pounds and work in various weather conditions.
• Flexibility to work evenings, weekends, and holidays as needed.
• Commitment to adhering to safety protocols and guidelines at all times.

Work Environment:

• Required to work in both inside and outside environments in all weather conditions.

Additional Responsibilities:

• Regional Travel is required, as well as occasional after-hours or overtime work.
• Other duties as assigned

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Long term disability
• Paid time off
• Vision insurance