Banquet Server

Job Description

Job Description

A Banquet Server is responsible for the set up and the service of all assigned banquet functions.

Job Duties & Functions
? Approach all encounters with guests and employees in a friendly, service-oriented manner
? Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel
? Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
? Comply at all times with company standards and regulations to encourage safe and efficient hotel operations
? Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc
? Maintain a friendly and warm demeanor at all times
? Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
? Know how to read the Banquet Event Order and be familiar with the menu of the assigned function
? Serve guests according to the hotel's standards in a friendly, courteous, and professional manner
? Respond to guest problems, complaints and accidents; Refer to management, if necessary
? Be informed of all current hotel policies
? Be familiar with fire exits, fire extinguisher locations and safety rules
? Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions
? Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly
? Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees
? Be familiar with the organization of the hotel and know the function of each department
? Handle items for ?Lost and Found? according to the standards
? Perform other tasks/jobs as assigned by supervisor or manager
? Attend meetings as required by management
? Access to back of house areas of the hotel and sensitive information
? Interact and occasionally have unsupervised contact with guests and/or colleagues
? Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, and Master Keys and/or guestrooms
? Maintain a high level of trust and responsibility
? Represent the company with certain level of reputation and good character as well as exercise sound judgement