Product Manager, AWS Cloud Contact Center Modernization

Brillio is seeking a seasoned Senior Product Manager to lead the Amazon Connect migration for healthcare payer operations, delivering cloud-native, scalable contact center solutions that enhance member and provider engagement. You will collaborate across IT, clinical teams, operations, and vendor partners to define requirements, drive the roadmap, and measure KPIs such as AHT, NPS, and first contact resolution. The role supports a hybrid work model with cross‑functional collaboration. #J-18808-Ljbffr Brillio 2