IT Support Specialist I

IT Support Specialist (Tier I)

The IT Support Specialist (Tier I) will support the application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications. This position ensures that technical assistance is provided to all employees related to software, computers, or peripherals such as phones, internet/WI-FI, and printers.

Benefits Include

• Medical, dental, vision, and supplemental insurance options, including HSA match for qualifying contributions.
• Parental Paid Leave
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Mileage reimbursement.
• Tuition reimbursement available.
• Company sponsored learning and development

Responsibilities

Other duties may be assigned as necessary.

• Install, modify, and repair workstation hardware, equipment, and software.
• Run diagnostic programs, analyzing problems, and implementing solutions.
• Review and respond to all IT helpdesk tickets in a timely manner and escalate tickets as needed.
• Support business software and equipment remotely or in person.
• Install computer peripherals for employees. Troubleshoot errors or issues when needed.
• Night and weekend on-call rotation availability required.
• Deploy, manage, and mitigate workstation threats with EDR.
• Maintain inventory of all IT related equipment.
• Create/Delete/Modify user accounts and email accounts as needed.
• Onboard/offboard users through standards and procedures.
• Assist with projects and their related tasks.
• Develop and assist in maintaining required technical documentation.
• Troubleshoot technical problems with LAN and WAN environments.
• Maintain server rooms, IT equipment, and accessories in an organized and safe manner.
• Attend daily IT stand-up meetings, provide task updates, and task blockers.
• Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.
• May be required to drive vehicles, be insurable with our auto insurance provider, and complete company vehicle training.
• Occasional travel may be required.

Qualifications

Bachelor or Associate degree in Computer Science or related IT field preferred, or 2 years of hands-on experience. Prior technical computer and software experience required. Knowledge of Wi-Fi, LAN, and WAN networks. Proficient in desktop, laptop, hardware and software configuration and maintenance. A+ certification. Working knowledge of Active Directory. Knowledge and experience with Windows 11, Office 365 products and other Cloud based applications (SharePoint, One Drive, Teams, Power BI, Azure AD, Intune, CoPilot etc.). The organization is committed to professional development and has assistance, training resources and support to help employees obtain applicable certifications.