Patient Registration Rep - ED - 40 hrs/wk - Days - West Bloomfield

GENERAL SUMMARY Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. EDUCATION/EXPERIENCE REQUIRED: * High school diploma or G.E.D. equivalent required. * One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred. * EPIC training/experience preferred. Insurance payor systems experience preferred. * ICD-10 medical terminology experience preferred. * Strong computer skills and working knowledge of Microsoft Office products. * Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. * Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Additional Information * Organization: Corporate Services * Department: ED & Admittg Reg - HFWB * Shift: Day Job * Union Code: Not Applicable