Director of Community Impact (Hybrid)

Job Description

Job Description

SUMMARY OF POSITION

The Director of Community Impact provides strategic leadership for ALCO’s resident engagement, community partnerships, and community-focused initiatives across the organization’s affordable housing portfolio. Reporting to the Vice President of Property Operations, this role is responsible for developing and implementing scalable programs that enhance resident experience, strengthen community connections, improve resident retention, and support operational goals.

The Director of Community Impact serves as the primary link between property operations and external community resources, creating sustainable partnerships, resident programs, and engagement strategies that align with ALCO’s mission and long-term objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and lead ALCO’s resident engagement and community services strategy across the portfolio.
• Design and implement scalable resident services, community programming, and engagement frameworks.
• Build and maintain strategic partnerships with nonprofits, schools, healthcare providers, workforce agencies, law enforcement, and other community organizations.
• Serve as the primary liaison between property management teams and community service providers.
• Lead resident outreach, needs assessments, and community-building initiatives that strengthen resident satisfaction, participation, and retention.
• Oversee portfolio-wide security initiatives, vendor relationships, contracts, and monitoring processes to support resident safety and community wellbeing.
• Partner with Operations and Marketing teams to support community outreach, resident communications, website accuracy, social media engagement, and community-focused marketing efforts.
• Establish and monitor performance metrics related to resident engagement, program participation, and community impact.
• Analyze data and feedback to evaluate program effectiveness and drive continuous improvement.
• Recruit, develop, coach, and lead a high-performing Community Team.
• Represent ALCO within affordable housing, community development, and professional organizations.
• Perform other duties as assigned to support company objectives.

WORK ENVIRONMENT

• Based in ALCO’s Central Office in downtown Memphis.
• Requires up to 20% travel, including occasional overnight travel.
• Ability to work effectively in a fast-paced, evolving environment while managing multiple priorities across a multi-state portfolio.

KNOWLEDGE & SKILL REQUIREMENTS

• Bachelor’s degree in Social Work, Community Development, Public Administration, Human Services, Business Administration, or a related field preferred.
• Minimum 3–5 years of experience in resident services, affordable housing, community engagement, property management, nonprofit leadership, or a related field.
• Demonstrated leadership experience managing programs, partnerships, and cross-functional teams.
• Strong knowledge of community resource coordination, resident services, partnership development, and program management.
• Excellent leadership, communication, relationship-building, and project management skills.
• Strong analytical and problem-solving abilities with experience using data to drive decisions and measure outcomes.
• Proficiency with Microsoft Office, reporting tools, and property management technology.
• Valid driver’s license and ability to meet company insurability requirements.
• Must not be on the HUD Denied Participation List.

COMPENSATION & BENEFITS

The salary range for this position is $110,000–$115,000 annually. Final compensation will be determined based on experience, qualifications, and internal equity.

In addition to base pay, eligible team members may participate in performance-based incentives where applicable.

ALCO offers a comprehensive benefits package including medical, dental, and vision coverage; company-paid life and disability insurance; 401(k) with company contribution; paid time off; and paid holidays.

Pre-Employment Requirements:
All offers of employment are contingent upon successful completion of a background check and drug screening, in accordance with ALCO’s policies and applicable law.
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ALCO Management is committed to building a team that reflects the communities we serve. We welcome candidates from all backgrounds and experiences. Every qualified applicant will receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, age, marital status, disability, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law.

Employment with ALCO is at-will. This means either the employee or the company may end the employment relationship at any time, with or without notice, and for any lawful reason. Nothing in this job posting should be interpreted as creating an employment contract or guarantee.

ALCO reserves the right to adjust responsibilities and expectations based on business needs. Candidates may be required to complete assessments, background checks, and reference checks as part of the hiring process.

By applying, you acknowledge that you have reviewed the role, understand the expectations, and consent to be contacted using the information you provide.

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