Patient Access Representative

Patient Access Representative

The Patient Access Representative serves as the first point of contact for patients and visitors, creating a welcoming, professional, and patient-centered experience while ensuring the efficient operation of the front office. This role is responsible for managing patient registration, appointment scheduling, insurance verifications, financial collections, and administrative support while maintaining exceptional customer service. The Patient Access Representative plays a critical role in the organization's revenue cycle by ensuring accurate demographic information, insurance eligibility, authorizations, referrals, and financial documentation prior to the patient's appointment. This position requires excellent communication skills, attention to detail, professionalism and the ability to thrive in a fast-paced, multi-specialty medical practice. The ideal candidate is highly organized, customer-focused, technologically proficient, and committed to delivering exceptional patient experience while supporting providers and clinical teams.

Key Responsibilities:

• Front Desk & Patient Interaction
• Greet all patients and visitors warmly and professionally.
• Check-in patients accurately and promptly.
• Collect and verify patient demographic and contact information.
• Explain required forms and obtain necessary signatures.
• Ensure patients are directed to appropriate clinical areas.
• Scheduling & Communication
• Schedule new and follow-up appointments by protocol.
• Confirm upcoming appointments with patients via phone.
• Follow up on no-show appointments and assist with rescheduling.
• Answer multi-line phones and respond to inquiries or route calls appropriately.
• Maintain knowledge of provider schedules and clinic workflows.
• Administrative Duties
• Scan and upload documents into the EHR system.
• Maintain the accuracy of patient records and documentation.
• Perform daily end-of-day reconciliation of appointments and co-pays.
• Ensure waiting area is clean, organized, and compliant with safety protocols.

Qualifications:

Education & Experience

• High School diploma or equivalent required.
• Bilingual Spanish Preferred but not Required
• 2+ years of experience in a healthcare front desk or medical office role preferred.
• Experience with electronic health records (EHR) systems preferred; E-Clinical Works

Skills & Competencies

• Excellent customer service and communication skills.
• Detail-oriented with strong organizational abilities.
• Proficient in Microsoft Office (Word, Excel) and practice management systems.
• Ability to multitask in a fast-paced clinical environment.
• Knowledge of medical terminology and HIPAA regulations.

Work Environment:

• Work is performed in a front desk/clinical office setting. May involve sitting, standing, and walking for extended periods. Must be able to lift up to 15 pounds occasionally (e.g., files or office supplies).

Schedule:

• Full-time position; occasional overtime may be required. Schedule: Monday thru Friday

Job Type: Full-time

Benefits:

• 401(k) with a 4% company match
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person