Field Service Technician

Technical Service Representative

At Quality Water Service & Distribution Corp. d/b/a Culligan (Culligan), our mission is to provide consumers with pure, clean, and crystal clear water while offering our customers a cost-effective and environmentally conscious alternative.

We are recruiting a Technical Service Representative committed to serving our customers with the highest level of integrity while seeking mutual benefit for our company and the client. The role aims to complete assigned routes and delegated services by attending to customers in a courteous and ethical manner and ensuring that required information is completed for each service.

Responsibilities:

• Maintain the quality, hygiene, and service standards set by the company and its clients when installing and maintaining water dispensers and water filtration equipment, ice machines, and coffee machines in homes and businesses around the island.
• Complete assigned services daily in full.
• Install and maintain water coolers, water filtration equipment, and ice and coffee machines.
• Change filters of the equipment.
• Install, remove, and move equipment.
• Clean and be in charge of the sanitation and descaling of the equipment.
• Be in charge of repairs and resolution of service calls.
• Deliver invoices and service agreements to customers.
• Execute sales and delivery of products.
• Register all services performed and parts used in Salesforce.
• Manage daily route to complete all assigned services.
• Be in charge of managing inventory which includes but is not limited to products, parts, and filters in the assigned vehicle.
• Perform evaluation in client facilities for possible installation.
• Keep their vehicle clean and tidy at all times.
• Be responsible for company-provided tools in case of loss.
• Use the scanner when providing any service, collecting equipment from the warehouse, or removing it from the client.

Minimum Requirements for the Role:

• Completed high school education.
• Minimum 1 year of professional customer service experience.
• Minimum 1 year of experience in route compliance and/or logistics.
• Planning and organization skills.
• Attention to detail.
• Reasoning, critical thinking, and judgment.
• Excellent time management.
• Problem-solving skills.

Equal Opportunity Employer:

We are committed to fostering an inclusive work environment and to hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.