program manager, Hospitality & Standards

Now Brewing – program manager! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a program manager on the Hospitality & Standards team, you will lead cross‑functional programs that shape the partner and customer experience in our coffeehouses. You will bring our commitment to being the best customer service company to life through Green Apron Service and the Starbucks Standards Framework. You will drive initiatives that improve partner experience and coffeehouse conditions, enhance store safety, and refine our approach to service recovery. In this role, you will translate enterprise priorities into clear, executable standards and solutions that simplify how work gets done in coffeehouses and deliver results at scale. Strategic Alignment & Standards Development Define and drive end‑to‑end program strategy and execution, leading cross‑functional work from concept through implementation. Translate enterprise priorities into clear, actionable standards, practices, and solutions that improve the partner and customer experience. Develop, refine, and maintain standards and tools that support consistent execution across coffeehouses. Apply strategic thinking to identify opportunities that improve service, safety, coffeehouse conditions, service recovery, and operational effectiveness. Program Leadership & Governance Establish and maintain strong relationships and effective ways of working across functions to enable collaboration and shared accountability. Lead cross‑functional alignment and decision making, navigating competing priorities to achieve desired business outcomes. Establish program governance, manage risks and dependencies, and provide visibility to key stakeholders throughout program delivery. Influence stakeholders across multiple functions to drive alignment, commitment, and execution. Execution, Change & Continuous Improvement Support implementation efforts that enable successful adoption of new standards, processes, and solutions across coffeehouses. Define success metrics and monitor program performance to ensure initiatives deliver intended outcomes and measurable business impact. Incorporate feedback from field leaders, store teams, and cross‑functional partners to continuously improve solutions. Ensure solutions are practical, scalable, and sustainable across coffeehouses while balancing partner experience, customer experience, and business objectives. Qualifications 8+ years driving strategic initiatives and operational execution in large, matrixed organizations. 8+ years turning data into actionable insights that drive business results. 8+ years leading complex, cross‑functional programs with measurable impact. Leads high‑performing, cross‑functional teams to deliver complex, multi‑year programs. Drives decision making and prioritization in ambiguous environments, balancing risk and changing business needs. Influences cross‑functional leaders and stakeholders to align on solutions and deliver outcomes. Strong business acumen with the ability to connect program goals to broader organizational strategy. Demonstrated ability to build collaborative relationships and foster team effectiveness. MBA or equivalent degree preferred. Benefits As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short‑term and long‑term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well‑being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first‑time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job‑related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we’re together, which is why we’re onsite four days a week. Join us and inspire with every cup. Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or View phone number on click.appcast.io. #J-18808-Ljbffr Starbucks