Assistant to the Registrar

Assistant to the Registrar

Chatham University is seeking a detail-oriented Assistant to the Registrar to join the Registrar's Office.

The Assistant to the Registrar serves as a key point of contact for students, faculty, staff, and external constituents, ensuring timely, accurate, and confidential handling of academic records and inquiries. The successful candidate will thrive in a fast-paced environment, demonstrate strong attention to detail, and contribute to a welcoming, student-centered office culture.

Duties & Responsibilities:

• Greets University Registrar's Office constituents and serves as the initial point of contact.
• Responds to incoming inquiries (Zoom, phone calls, voicemail messages, walk-ins, etc.).
• Resolutions need to occur within a 24-hour period. It is important to avoid the need for constituents to leave multiple messages.
• Replies to View email address on click.appcast.io emails. Resolutions need to occur within a 24-hour period. It is important to avoid the need for constituents to send repetitive emails.
• Processes incoming forms (Add Repeated Course Requests, Change of Grade, etc.) received via a front office point of contact method (email, in-person, mail, etc.).
• Monitors and processes daily requests for transcripts via our online provider's queue (Parchment). Fulfillment processing should not exceed three business days. Ordering information must be recorded in the SIS.
• Manages front office electronic and physical filing systems. Admissions Operations interactions may be necessary.
• Collaborates and corresponds with team members to assure successful customer service outcomes and bridges emerging issues by providing details.
• Trains work study students assigned to the front office and maintains a training manual.
• Orders office supplies and manages the supply inventory.
• Distributes office mail and assists with diploma mailings.
• Provides administrative support for the University Registrar.
• Other duties may be assigned within the scope of departmental responsibility by the University Registrar.

Qualifications:

• Bachelor's degree with prior experience in a registrar's office or higher education setting preferred.
• Strong communication skills required.
• Strong time management skills with the ability to proactively problem solve in a fast-paced environment.
• Proficiency in Microsoft Office Suite required; experience with Anthology products (CampusVue or CampusNexus) preferred.
• Must be able to organize information in a logical and orderly fashion.
• Must be detail-oriented and self-motivated with a willingness to learn.
• Must be able to interact with a variety of individuals, sometimes under the pressure of deadlines.
• Must maintain confidentiality of student records in relation to state, federal, and FERPA guidelines.
• A commitment to a student-centered environment is essential.

Salary Range: $35,000-$40,000. 35-hour work week.

Exact compensation based on candidate skills and experience.

How to Apply:

Applications accepted only via and follow the instructions to complete the application process. To ensure full consideration, please include:

• Cover Letter outlining your qualifications for the position
• Curriculum Vitae or Resume
• Contact information for three professional references

All application materials should be uploaded at the same time at the time of application. The system will not allow applicants to make edits to their applications after submission.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Chatham University does not discriminate on the basis of race, creed, color, religion, gender, gender identity, gender expression, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, age, national origin, age, disability, genetic information, veteran status, marital or family status, political affiliation, or any other characteristic protected by applicable law.