IT Specialist

Job Title: IT Specialist

Location: Orlando, FL

Employment: Temp (5 months)

Industry: Manufacturing

Compensation: $34.00/hr.

Schedule: 40 hours/week – 1 st shift

About the Opportunity:

• Identifies IT business goals, objectives and requirements of the business environment.
• Monitors IT performance and delivery indicators.
• Contributes and supports planning, budgeting, design, implementation, operation or maintenance of IT landscapes.
• Supports customization and specifications of modules and applications, and facilitates IT management processes.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

• This role offers the chance to join a company that prioritizes both people and performance—where your contributions directly impact client success while giving you room to grow and develop professionally. 

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

TODAY

What You'll Do:

• Advises business accountable management of the unit, in all IT related issues across the value chain or under specific circumstances.
• Implements IT programs and procedures.
• May coordinate relevant unit and integration tests, and designs and documents new processes.
• Communicates with vendors and service providers on an accountable level to solve principle local IT problems, or cooperates with centralized IT in that respect.
• Drives principle IT change projects on-site or in the region.
• Supports change-release processes and implementation of IT security guidelines.
• Manages complex IT installations and updates; and completes integration to communication network.
• Identifies IT problems and seeks resolutions without impact to enduser.
• May perform 2nd-level user help desk activities, individual coaching and trainings and be involved in end user engagement.
• Keeps abreast of developments in industry regarding IT trends and technologies.
• Typically reports to an IT Manager or Team Leader.
• Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.
• These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target oriented manner, and thus contributes to team results.
• Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
• Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
• They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
• Develops basic business understanding.
• Contributes to team effort, awareness of expected value adds.
• May improve processes, business methods or technical components.
• This position supports the company's mobile workforce, serving as the Tier 2 mobility support team for approximately 10,000 users with mobile devices including iPhones, iPads, Samsung devices, and other mobile hardware.
• The primary responsibility is resolving mobility-related tickets and ensuring users remain connected and productive.
• Provide Tier 2 help desk support for mobile devices.
• Troubleshoot and resolve issues involving:
  1. Lost or damaged phones.
  2. Mobile service interruptions.
  3. Device replacements and activations.
  4. Mobile device connectivity and access issues.
• Manage and resolve tickets through ServiceNow.
• Support mobile carrier portals such as:
  1. AT&T.
  2. Verizon.
• Assist with device provisioning, activation, and phone swaps.
• Support mobile device management (MDM) environments.
• Participate in the company's transition from a mobile ordering portal to ServiceNow.

Job Requirements

What You'll Bring:

• High School Diploma or GED.
• 2+ years of Mobility Support Experience.
  1. Mobile device troubleshooting and support.
  2. Phone activations, upgrades, and carrier portal management.
• 2+ years of Help Desk / Desktop Support Experience.
  1. Strong ticket management and customer support skills.
  2. Experience working in a Tier 2 support environment.
• 2+ years of ServiceNow Experience.
  1. Creating, managing, and resolving support tickets.
  2. Experience with ServiceNow due to the company's upcoming go-live implementation.

What Sets You Apart:

• Master Entry.
• Mobile Device Management Knowledge.
  1. Familiarity with managed mobile devices.
  2. Experience with Microsoft Intune.
  3. General MDM experience.
• Technical Troubleshooting Skills.
  1. Ability to learn quickly and follow support procedures.
  2. Strong customer-focused problem-solving skills.
• Experience with Microsoft Intune, Mobile Device Management (MDM) platforms, AT&T and Verizon administrative portals.
• Previous mobility support or telecom support experience.
• Desktop support background with mobile device support responsibilities.
• Needs professional technological, economical or scientific know-how, methods, tools and principles, and applies to differing and variable situations.
• Good knowledge in a technical field or business method including the basic theoretical background.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.