Diagnostic Technician

Job Description

Job Description

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Diagnostic Technician

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking a Diagnostic Technician to perform accurate and efficient diagnostic work on a wide range of vehicle systems to ensure repairs exceed customer expectations. This role includes diagnosing and resolving complex issues involving emission control systems, electrical and computerized components, drivability problems, transmissions, A/C systems, and four-wheel drive mechanisms. The technician must be proficient in all duties of both Repair and Maintenance Technicians and capable of working independently in various customer locations. Adherence to all safety regulations and proper operation of tools, equipment, and machinery is always required. The ideal candidate will demonstrate core behaviors, including drive, a desire to learn, speed of execution, attention to detail, reliability, all of which contribute to delivering the exceptional service our customers expect.

ROLES AND RESPONSIBILITIES:

• Develop and apply growing mechanical knowledge of engine operations, cooling systems, brakes, steering and suspension, HVAC, and general vehicle maintenance.
• Diagnose and repair vehicles accurately, efficiently, and with a level of quality that exceeds customer expectations.
• Perform advanced diagnostic and repair work as assigned, including emission control systems, throttle body injection, electrical and computerized vehicle systems, anti-lock brakes, cruise control, drivability issues, transmissions, A/C systems, and four-wheel drive components.
• Execute all duties of Repair and Maintenance Technician roles as needed to support daily operations.
• Train and mentor service department team members on vehicle maintenance, diagnostics, and repair procedures.
• Assist management with daily operations, including estimating work orders, requisitioning parts, maintaining shop organization, and supervising technicians as needed.
• Safely operate all machinery, equipment, and diagnostic tools, including scan tools, DSOs, and smoke machines.
• Always ensure compliance with all company and safety regulations.
• Perform additional tasks as necessary to maintain shop efficiency and provide exceptional customer service. 

SUCCESS FACTORS:

• A strong belief in safety- Being Safe 100% of the time is the expectation.

• Alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perform in a fast paced/high volume environment.
• Excellent verbal and written communication skills.
• A high level of time management, accountability, and prioritization skills.
• Ability to be organized, problem solve and be solution oriented.
• Self-motivated, goal- oriented, and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Highly-customer centric and master relationship builder.
• Subject matter expert in the use of standard automotive diagnostic tools and repair equipment.
• Subject matter expert of automotive systems and advanced diagnostic and repair techniques.
• Provides guidance, training, and support to junior technicians and service staff.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; communicate effectively with customers and team members.
• Ability to perform basic calculations, compute rates, ratios, and percentages, and interpret graphs.

WORK ENVIRONMENT:

• Fast-paced automotive service environment.
• Frequentexposure to varying temperatures due to the nature of the work and shop conditions.
• Regular contact with automotive chemicals, including solvents, lubricants, and fluids used in vehicle maintenance and repair.
• Extended periods of standing, bending, and lifting tires or equipment.

• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace.
• Attention to detail and a commitment to quality service are essential for success.

EXPERIENCE AND EDUCATION:

• Minimum of 5 years of experience in automotive repair.
• Certified Master Technician with advanced knowledge and skills in automotive maintenance, removal, replacement, and diagnostics.
• ASE Certifications in one or more of the following areas: Suspension & Steering, Brakes, Heating & Air Conditioning, Refrigerant Recovery & Recycling, Engine Repair,  Electrical/Electronic Systems, Engine Performance, Auto Advanced Engine Performance, Automatic Transmission/Transaxle, Manual Drive Train & Axles.
• Valid Drivers’ License Required.

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.

Signature: _________________________Date: _________________________