Customer Success Specialist

At Altumatim, we believe that in legal proceedings, whoever tells the best story wins. We've built altumatimOS, the world's first self-learning, story-driven, eDiscovery and investigation platform designed to transform how legal professionals analyze complex data. We help attorneys find the \"smoking gun\" in hours, not months. We are looking for a Customer Success Specialist with a strong background in Project Management to join our growing team. If you are a project manager, paralegal or legal ops professional who is looking for a dynamic and exciting opportunity and wants to be at the forefront of the AI revolution, we want to talk to you. The Role As a Customer Success Specialist, you will be a strategic partner to our clients (AmLaw 100 firms and Fortune 500 corporations). You will guide them through the \"paradigm shift\" of using story-based AI to get the information they need to deliver the results their clients want. Key Responsibilities Onboarding & Strategy: Lead the implementation of altumatimOS for new clients. Project Management: Oversee the lifecycle of eDiscovery and investigation proof of concept engagements. Client Advocacy: Act as the voice of the customer, working closely with our engineering and data science teams to refine our Super Agent orchestrators and user experience. Product Mastery: Become an expert in our proprietary features and adept at providing demonstrations and training. Who You Are Legal Industry Veteran: You have a background as a Paralegal, Litigation Support Specialist, or Legal Ops Professional. You understand the challenges legal professionals face and are ready to help them be at the forefront of the AI transformation. Project Management Pro: You are highly organized and capable of managing multiple high-stakes legal projects simultaneously. Tech-Forward: You aren't afraid of AI; in fact, you're excited by the prospect of seeing clients achieve otherwise impossible outcomes because of it. A Self-Starter: You are motivated, take ownership, and strive for excellence. Skills & Experience — Required Project Management Tools: Proficiency in project management and tracking tools (e.g., Jira, Asana, Trello, Monday.com) to manage complex client deployments. Customer Success Acumen: Proven experience in client onboarding, conducting training sessions, managing proof of concepts (POCs), and driving product adoption. Technical Aptitude: Ability to quickly learn and master proprietary AI software, coupled with the talent to translate complex technical concepts into easily digestible language for non-technical legal teams. Communication: Exceptional written and verbal communication skills, with a high degree of comfort leading presentations and strategy calls with senior partners and corporate executives. Skills & Experience — Preferred eDiscovery Knowledge: Familiarity with the Electronic Discovery Reference Model (EDRM) and exposure to industry-standard platforms (e.g., Relativity, Everlaw, Reveal) is a huge plus, but not strictly required. Education & Certifications Degree: Bachelor's degree in Pre-Law, Business, Communications, Legal Studies, or a related field (Preferred). Industry Certifications: A Paralegal Certificate, Certified E-Discovery Specialist (CEDS) credential, or Project Management Professional (PMP) certification is a strong plus. Technical Acumen: While a technical degree isn't required, a demonstrated commitment to continuous learning in legal technology, data analysis, or AI is highly valued. Why Altumatim? Dynamic Environment: We are a fast-paced startup where your contributions have a direct impact on the product and the company's trajectory. Great Culture: Our employees are more than just coworkers; they are happy, collaborative team players who support one another. Innovation-First: We don't build for demos; we build for the \"lawyers in the trenches.\" You'll be working with cutting-edge technology that is actively transforming the practice of law. Mission-Driven: Join a team dedicated to Results. We are building AI that surfaces the most important facts; those that move the needle on any matter. #J-18808-Ljbffr Altumatim