Medical Receptionist

Job Description

Job Description

Augusta Pain Center is a leading pain management clinic dedicated to providing comprehensive and compassionate care to patients suffering from acute and chronic pain. We offer a multidisciplinary approach, including interventional pain treatments, physical therapy and medication management. Our mission is to improve our patients' quality of life by reducing pain and restoring function through a team-based approach.

We are seeking a highly-organized, friendly, and empathetic Medical Office Receptionist to be one of our first points of contact for our patients. In this fast-paced, patient-focused role, you will perform front office duties to ensure a welcoming and efficient experience for all visitors. The ideal candidate will have excellent customer service skills and the ability to multitask in a compassionate manner, particularly when dealing with patients who may be in distress.

Key responsibilities include: 

• Patient greeting and check-in: Greet patients and visitors in a friendly and professional manner, manage the check-in and check-out process, and ensure all necessary forms and information are collected.
• Scheduling: Manage a high-volume multi-line phone system, schedule appointments efficiently, and handle appointment confirmation calls.
• Patient information and records: Obtain, verify, and accurately enter and update patient demographic, insurance, and financial information in the Electronic Medical Records (EMR) system.
• Financial duties: Collect co-pays, past-due balances, and process payments accurately.
• Insurance verification: Verify patient insurance eligibility and benefits and obtain pre-authorizations for procedures as needed.
• Patient communication: Answer patient questions, address concerns, and provide clear explanations of office policies and procedures.
• Administrative support: Perform general clerical duties, including scanning, faxing, and filing patient documents.
• Confidentiality: Maintain strict patient confidentiality in accordance with HIPAA regulations.
• Office upkeep: Ensure the reception and waiting areas are clean, tidy, and welcoming.

Required qualifications:

• High school diploma or GED equivalent.
• Excellent verbal and written communication skills.
• A compassionate, professional demeanor with a strong customer service orientation.
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment. 

Preferred qualifications:

• One to two years of experience as a medical receptionist, preferably within a pain management, neurology, or orthopedic practice.
• Proficiency with EMR systems such as Epic, Athena, Cerner or Greenway Prime Suite.
• Understanding of HIPAA regulations.

Why join our team?

• Be part of a collaborative and supportive team that is passionate about helping patients.
• Make a direct and positive impact on the patient experience.
• Work in an environment that values professional growth and development.
• PTO
• 401k participation.
• Medical/Dental/Vision insurance.