Experienced Veterinary Receptionist

Experienced Veterinary Receptionist

Are you an experienced veterinary receptionist who thrives in a fast-paced, client-focused environment? Brookhaven Animal Hospital, located in the Brookhaven neighborhood of Atlanta, GA, is looking for a full-time Veterinary Receptionist to join our front desk team. This is a great opportunity to put your customer service and veterinary knowledge to work in a compassionate and modern veterinary clinic. As part of the Innovetive Petcare family, we value your contribution, support your growth, and prioritize a positive, team-driven culture.

Key Responsibilities

As a Veterinary Receptionist, you'll be an important part of the client and patient experience. Responsibilities include:

• Welcome clients and pets warmly and professionally
• Answer multi-line phones, schedule appointments, and manage client communications
• Complete patient check-in and check-out, prepare invoices, and process payments
• Maintain accurate medical records, client information, and patient information in veterinary practice software
• Coordinate with veterinarians, veterinary technicians, and medical team members to maintain efficient patient flow
• Provide client education regarding hospital services, wellness care, preventative care, and general pet health
• Respond to client questions and concerns with professionalism, empathy, and excellent customer service
• Help maintain an organized, welcoming, and efficient veterinary front desk
• Participate in rotating weekend shifts

Brookhaven Animal Hospital is closed on all major federal holidays, and holiday pay is available.

Veterinary Receptionist Qualifications

We're looking for a reliable, organized, and compassionate veterinary receptionist who enjoys working with both people and pets.

• 1+ year of veterinary receptionist, veterinary CSR, veterinary client service, or veterinary front desk experience
• Experience working in a veterinary hospital, animal hospital, veterinary clinic, or medical office
• High school diploma or equivalent
• Strong communication, organization, and customer service skills
• Ability to multitask and prioritize in a busy, high-volume environment
• Professional, positive, and team-oriented approach
• Schedule flexibility, including rotating weekend shifts

Compensation and Benefits

Starting pay: $16+ per hour, based on experience Eligible team members enjoy:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Holiday pay
• Mental health and wellness resources available through Calm Health
• Career development and continuing education opportunities
• Advancement and professional growth pathways
• Employee discounts on veterinary services and products
• A supportive, collaborative team environment where your voice and contributions matter

If you're an experienced Veterinary Receptionist, Veterinary CSR, Veterinary Client Service Representative, or veterinary front desk professional looking for your next opportunity in Atlanta, GA, we'd love to hear from you!

About Brookhaven Animal Hospital

Brookhaven Animal Hospital is a full-service, AAHA-accredited, animal hospital that provides exceptional veterinary care to dogs and cats in the heart of Brookhaven, north of the city of Atlanta, GA. As a state-of-the-art animal hospital, we offer the full spectrum of preventive care, advanced care, and emergency care to canine, feline, senior pets, and small mammals. We have modern equipment, including digital radiography & dental radiography, in-house laboratory stations, full anesthesia monitoring systems, ultrasound, and cold laser therapy, that allow us to provide a full range of medical services including physical exams, soft-tissue surgery, orthopedic surgery, oral surgery, preventative dental care, spay/neuter, diagnostic testing, vaccinations, health certificates for travel, microchipping, nutrition counseling, hospice/euthanasia, radiology, diagnostics, echocardiograms, and tonometry. We take every step to give pets the best possible care and the first step is our wonderful staff. Brookhaven Animal Hospital is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Equal Opportunity Employer Policy Brookhaven Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.