Field Service Mechanic

Job Title

At TranSource, we recognize that our employees are our most valuable asset. We nurture a culture of education, health, safety and well-being, professionalism and communication.

TranSource benefits include:

• In-House Training Program + Manufacturer training & events
• Tool and Boot Allowance
• Competitive Pay with Productivity/Shift Incentive Plans
• ASE, OEM & CDL Pay Incentives
• Comprehensive benefit package including Medical, Dental, Vision, Life
• Short Term Disability Insurance available for employee and family
• 401K Plan Eligibility after 90 days
• Paid Vacation, Holidays, Bereavement Leave, Jury Duty Leave
• On Site Wellness Program teamed with Wake Forest Baptist Health
• Sponsorship Program
• Safe Work Environments

Function

Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair, and conducting services out in the field.

Essential Duties

(Other duties may be assigned. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.)

• Providing service and customer support during field visits, dispatches, or in the shop. Schedule is determined by customer needs. Must be flexible and understand that work schedule will change. Manager will provide as much notice as possible for off-schedule work.
• Performing all on-site installation, repair, maintenance and test tasks.
• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause of any malfunction and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with shop foreman/service advisor/service manager immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Performs work as outlined on repair orders efficiently and accurately in accordance with dealership, factory, and customer standards.
• Road tests vehicles when required.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' vehicles are kept clean. Notifies Supervisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Maintains a clean and professional work environment including tools, equipment, shop and service truck to high appearance standards.
• Maintains and is accountable for all dealership-owned tools, computers, and manuals – (paper and electronic). Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner and work alone out in the field.

Requirements

*Applicants must have a clean driving record and must pass a background check, DOT physical, and functional ability test. Class A or B CDL License is preferred.

Physical Demands

(These physical demands are representative of physical requirements necessary for an employee to successfully perform essential functions of the role.)

Activity and Frequency (Never, Occasionally, Frequently)

• Standing Frequently
• Walking Frequently
• Sitting Frequently
• Bending From Waist Frequently
• Feeling, Fingering, Grasping Frequently
• Pushing and Pulling Frequently
• Climbing and Balancing Frequently
• Couching, Crawling, Kneeling Frequently
• Reaching Above Shoulder Frequently
• Lift up to 10 lbs. Frequently
• Lift up to 33 lbs. Frequently
• Lift up to 50 lbs. Frequently
• Lift over 50 lbs. Frequently

Work Environment

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.