Portfolio Delivery Head (DPO)

Ensuring exceptional customer service, meeting client SLAs and internal metrics, providing value-added solutions, managing business financials, and fostering a solution-oriented mindset. Key Responsibilities Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results. To Continually Value Adds To Our Client And Improve The Systems Of Measurement To Ensure Maximum C‑Sat And Minimize Customer Escalation To Improve And Maintain The Margin Levers By Optimum Utilization Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. #J-18808-Ljbffr HCL Technologies Limited