Sales Associate

Join The Chlo Team In Sydney

Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chlo, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.

From its beginnings, Chlo has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chlo Maison.

Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.

BE PART OF HISTORY! Embrace the free-spirited femininity of Chlo in our new Sydney boutique! We're seeking a Sales Associate to embody our brand and create a truly exceptional shopping destination.

HOW WILL YOU MAKE AN IMPACT?

A Chlo Sales Associate is an ambassador of the Maison, who actively welcomes every guest into the Chlo family. Your role is to act as a trusted advisor and a reliable team player that thrives to provide the most seamless client experience whilst delivering sales productivity.

• Client Relationship Management:

  • Cultivate and maintain strong, lasting relationships with Chlo clients through personalised service and proactive communication.
  • Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.
  • Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.

• Omnichannel Business Partnership:

  • Serve as a brand ambassador, demonstrating expert knowledge of Chlo products and services across all channels.
  • Drive sales by mastering omnichannel tools and providing seamless customer experiences.
  • Actively participate in training and commercial activities, supporting the team in achieving boutique and individual goals.

• Operational Excellence:

  • Maintain a luxurious and inviting store environment, adhering to visual merchandising standards and brand guidelines.
  • Ensure efficient after-sales processes, proactively addressing client concerns and resolving issues promptly.
  • Support the management team in daily operations, including inventory management, loss prevention, and compliance with Richemont policies.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• An experienced Sales Associate / Stylist with a proven track record in luxury retail.
• A strong team player with excellent communication and interpersonal skills.
• A results-oriented individual with a passion for exceeding targets.
• Deep understanding of CRM strategies and clienteling techniques.
• An individual committed to providing exceptional customer service and building lasting relationships.
• Strong operational skills and attention to detail.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chlo community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager
• Interview with the Regional Team