Shift Manager

Job Description

Job Description

Now Hiring: Shift Manager (Shift Lead) in Wildwood , FL

Central Florida Taco Bell is looking for leaders who love serving customers and want to be part of a great restaurant company by running excellent shifts in a self-sufficient manner. Take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide help and guidance to your team. This is the perfect place for you to learn, grow, and succeed!

What’s in it for you?

• Paid time off for full-time employees
• 401(k) with company match
• Opportunity to earn bonuses based on store performance

What you can expect from us

• Leadership and direction
• Support and coaching on how to respond to customer and co-worker requests
• Excellent communication and a passion for working with people
• Opportunities to grow within the company and advance to salaried management roles and beyond

Highlights of what we expect from you

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completed
• Ensure all Team Members complete their Shift Excellence tasks for their assigned positions
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations
• Understand posted work schedules and report to work as scheduled, on time, in uniform, and ready to begin tasks. Provide appropriate notice when unable to attend work
• Use the approved timekeeping system accurately, including recording all hours worked
• Provide regular feedback to the RGM on the performance of Team Members
• Provide ongoing constructive and positive feedback to Team Members
• Actively participate in the training and development of Team Members
• Handle conflicts constructively and work with the RGM to achieve resolution
• Assist with profit and loss management by following cash control and security procedures, maintaining inventory, and managing labor
• Fully participate in delivering every guest a WOW experience

This list is not all-inclusive of the expectations for our Shift Leaders.

Are you qualified for the job?

• Education: Basic math and reading skills required

Experience & Requirements:

• Must be at least 18 years old
• Must pass background check and drug test
• Valid driver’s license and access to a vehicle
• Able to oversee and manage subordinate employees and provide direction
• Able to stock shelves and coolers
• Able to sweep and mop floors, dust shelves, lift and carry trash containers, and place them in outdoor bins
• Able to clean the parking lot and grounds surrounding the restaurant
• Able to stand, walk, lift up to 50 lbs., and stoop during up to 90% of shift time

**Disclaimer: You are applying to Central Florida Taco Bell, a franchisee of Taco Bell. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs, which may vary among franchisees.