BILLING SPECIALIST I

Moore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an E-Billing Administrator to join its Charlotte, NC office. This position manages the firm’s electronic billing (e-billing) processes, including submission of invoices through client billing portals, ensuring compliance with client guidelines, resolving rejections, and maintaining accurate billing records. What You’ll Do: Billing Operations & Invoice Management Ensure accurate submission of client invoices through various e-billing platforms (e.g. Legal Tracker, Serengeti, CounselLInk, Tymetrix, and others as defined) Review invoices for compliance with client billing guidelines, including rate structures, task codes, and expense policies. Monitor invoice status, identify rejections or reductions, and coordinate corrections and resubmissions. Assist Billing Specialists in resolving e-billing issues and troubleshooting errors before escalation. Work with attorneys and legal staff to resolve e-billing issues, ensure correct time entry and narratives in compliance with e-billing guidelines. Client Compliance & Rate Management Maintain and update e-billing systems, client-specific billing rules as needed. Monitor client invoice rejections and disputes, working with billing specialists, attorneys and management to resolve issues promptly. Assist with appeals or rejected or reduced invoices. Coordination & Support Monitor e-billing workflow and assist Billing Specialists to ensure timely invoice processing. Train Billing Specialists on billing policies, procedures, and best practices related to their daily responsibilities. Respond to billing-related inquiries from attorneys, legal assistants, and clients in a professional and timely manner. Act as a liaison with client billing vendors and resolve technical or system-related issues. What We’re Looking For: Associate’s degree in business/accounting or equivalent work experience; bachelor’s degree preferred. 2-5 years of experience in legal billing or e-billing, accounting, or finance, preferably in a law firm or professional services firm. Proficiency with legal billing software (Elite, Aderant, BillBlast, or similar platforms) preferred. Equal Employment Opportunity Employer. #J-18808-Ljbffr Moore-&-Van-Allen-