Field Service Manager

A bit about us:

We are a fast-growing national provider of commercial facility access solutions, helping businesses keep their operations running safely, securely, and efficiently.

Why join us?

Join a growing organization with strong momentum and opportunities for career advancement.
Work alongside a collaborative team that values leadership, accountability, and customer service.
Make a direct impact by leading people, improving operations, and driving results.
Enjoy a fast-paced environment where every day brings new challenges and opportunities.
Be part of a company that recognizes contributions and empowers employees to make a difference.

If you're a hands-on leader who enjoys building teams, solving problems, and delivering exceptional service, this is an opportunity to grow your career while making a lasting impact.

Job Details

Job Details:

Our esteemed company is seeking a seasoned and dynamic Permanent Field Service Manager to join our growing team. The successful candidate will manage our field service technicians, oversee all service operations, and ensure customer satisfaction. This is an exciting opportunity for an experienced professional who has a strong background in Dock Door Installation, Loading Dock Equipment, ERP, HVAC, Field Technician, Dispatching and Scheduling, Repair, Wiring, and Installation. The role requires a minimum of 5 years of experience in a similar position.

Responsibilities:

1. Manage, train, and lead a team of field service technicians, ensuring the highest levels of performance and productivity.
2. Oversee all service operations, including dock door installations, loading dock equipment operations, ERP systems, HVAC, and more.
3. Coordinate and manage dispatching and scheduling of service technicians to ensure timely and efficient service delivery.
4. Monitor and ensure that all repairs, wiring, and installations are performed to the highest standards of quality and safety.
5. Work closely with customers to understand their needs and ensure their satisfaction, addressing any issues or concerns promptly and professionally.
6. Develop and implement strategies for improving service operations, identifying areas of improvement and potential growth opportunities.
7. Maintain detailed records of service operations, including technician performance, customer feedback, and service issues, using this data to drive continuous improvement.
8. Ensure compliance with all company policies and industry regulations, promoting a culture of safety and professionalism within the team.

Qualifications:

1. A minimum of 5 years of experience as a Field Service Manager in the Engineering industry or a similar role.
2. Proven experience in Dock Door Installation, Loading Dock Equipment, ERP, HVAC, Field Technician, Dispatching and Scheduling, Repair, Wiring, and Installation.
3. Demonstrated ability to manage and lead a team of service technicians, driving performance and productivity.
4. Strong technical skills, with a deep understanding of the equipment and systems used in the industry.
5. Excellent organizational skills, with the ability to manage multiple tasks and priorities effectively.
6. Strong customer service skills, with a commitment to ensuring customer satisfaction.
7. Proficiency in using ERP systems and other relevant software.
8. Excellent problem-solving skills, with the ability to identify and address issues promptly and effectively.
9. Strong communication skills, with the ability to clearly and effectively communicate with team members, customers, and other stakeholders.
10. A commitment to safety and professionalism, ensuring compliance with all company policies and industry regulations.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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