Senior Services Project Manager

Senior Project Manager

The Senior Project Manager is responsible for the end-to-end execution of complex, high-value, and strategically important customer projects. The role leads projects from formal handover by the sales and tendering teams through design, procurement, integration, delivery, installation, commissioning, financial and administrative closeout, and formal customer acceptance. The Senior Project Manager applies project governance proportionate to project complexity, contractual exposure, technical risk, and business requirements. The role is accountable for day-to-day project delivery and serves as the primary point of contact for customers and key stakeholders. This position requires strategic judgment, strong matrix leadership, and deep technical, commercial, contractual, and financial acumen. The Senior Project Manager directs cross-functional teams and protects safety, quality, cybersecurity, customer satisfaction, schedule, cash, margin, and contractual outcomes throughout execution.

What will you do?

1. Project Execution and Governance

Lead complex customer projects through all applicable execution activities from formal handover through customer acceptance, including project initiation and setup, design, integration and delivery, installation and commissioning, integrated change control, and performance monitoring and control. Apply the appropriate level of governance, documentation, review, and approval based on project complexity, contractual exposure, technical risk, and business requirements. Plan, prepare, document, and support approval of applicable project reviews and key milestones, including project setup, design completion, site readiness, delivery completion, installation completion, and formal customer acceptance. Ensure assigned projects are established, categorized, linked, and maintained in SGV and the applicable ERP system in accordance with execution-governance requirements. Support the initial and ongoing Risk Escalation Level (REL) assessment and participate in internal team meetings, portfolio reviews, full project reviews, and REL reviews, as applicable. Present concise, fact-based project status, financial forecasts, schedule exposure, risks, opportunities, claims, changes, recovery actions, and leadership-support requests; complete resulting actions on time.

2. Project Initiation and Planning

Lead the formal handover from Tendering and Sales to the execution team, confirming that approved scope, specifications, drawings, bill of material, technical requirements, contractual commitments, commercial assumptions, risks, opportunities, and customer expectations are understood and documented. Establish the project charter, core project team, stakeholder register, responsibility assignments, project management plan, communication plan, budget baseline, schedule baseline, procurement strategy, risk and opportunity baseline, and change-control approach. Conduct internal and customer kickoff meetings and confirm that contractual and operational conditions for coming into force are satisfied before applicable execution work begins. Develop and maintain detailed schedules, resource plans, cost plans, billing milestones, cash forecasts, and risk-mitigation strategies aligned with contractual commitments. Provide expert support during pre-sales, quotation, and contract-finalization activities when requested to improve execution feasibility and reduce downstream risk.

3. Design, Procurement, Delivery, and Site Execution

Coordinate with the customer, Schneider Electric plant engineering, and SE Field Services Operations to schedule an Engineering Site Visit (ESV), including any required customer outage. Obtain pricing for changes identified through the ESV. Communicate the findings and associated change-order proposals to the customer and secure documented customer direction before proceeding with affected work. Manage the technical-submittal process. Coordinate design validation, customer approvals, and all required material releases. Launch and monitor critical and long-lead procurement; coordinate suppliers, factories, logistics, internal manufacturing, third-party vendors, and subcontractors to protect contractual dates and technical requirements. Provide the customer with regular updates on shipment schedules, logistics, and delivery details. Confirm completion of subsystem build and testing, system integration, and factory acceptance testing, and coordinate customer witness testing when required. Work with the customer and SE Field Services Operations to schedule the on-site material inventory and subsequent installation and commissioning outage based on confirmed material delivery dates and site readiness. Facilitate planning sessions with SE Field Services Operations covering mobilization, installation, testing, commissioning, customer training, and operational handover. Hold recurring coordination meetings with internal and external stakeholders as the installation date approaches to finalize the execution plan and confirm alignment on roles, responsibilities, dependencies, and readiness. Confirm site readiness before delivery and manage constraints involving access, storage, interfaces, permits, utilities, safety, installation sequence, and customer dependencies. Manage Schneider Electric, supplier, and subcontractor site activities in accordance with approved safety, quality, technical, schedule, and contractual requirements.

4. Commercial, Contract, and Financial Management

Protect project profitability and cash performance through disciplined cost control, forecasting, billing, collections, revenue recognition, risk provisions, and financial reconciliation. Maintain accurate cost-to-complete estimates, forecast-at-completion scenarios, gross-margin projections, revenue forecasts, billing plans, and cash-collection forecasts. Establish and maintain integrated change control to identify, document, assess, approve or reject, price, negotiate, and implement deviations from the contractual baseline, including change orders and commercial concessions. Manage customer and supplier variation orders and claims in coordination with Contract Management, Finance, Procurement, Legal, Sales, and other appropriate stakeholders. Protect Schneider Electric's contractual position through timely notices, substantiation, correspondence, records, approvals, and commercial documentation. Prevent unauthorized scope execution and ensure approved changes are reflected in budgets, schedules, forecasts, customer orders, supplier commitments, and ERP records.

5. Risk, Performance, and Systems Control

Monitor actual and forecast performance against approved scope, schedule, cost, margin, cash, billing, quality, safety, cybersecurity, and customer-satisfaction targets. Maintain current risks, opportunities, issues, contingencies, changes, claims, actions, owners, mitigation plans, and realistic impact dates. Monitor schedule slippage or compression, contractual milestones, liquidated-damages exposure, overdue invoices, unbilled revenue, supplier performance, and other conditions requiring corrective action or escalation. Develop and execute recovery plans when performance deviates from baseline, and promptly escalate matters beyond the project team's authority or control. Maintain accurate and timely project data in SGV, SAP or Oracle, and other required systems, including project review and milestone status, commentary, action tracking, cost planning, scope changes, productivity metrics, financial performance, and project-review records. Reconcile project data across governance and ERP systems and resolve discrepancies affecting order value, cost, margin, invoicing, cash, forecasts, or reporting.

6. Customer and Cross-Functional Leadership

Serve as the primary customer contact from formal execution handover through customer acceptance, leading regular progress, schedule, commercial, technical, and risk reviews. Communicate status, decisions, changes, dependencies, customer obligations, site-readiness requirements, and emerging impacts clearly and promptly. Provide direction to matrixed teams and coordinate a consistent Schneider Electric position across Sales, Tendering, Engineering, Services, Supply Chain, factories, Finance, Contract Management, Quality, Environment, Health and Safety, Cybersecurity, Legal, and leadership. Resolve issues professionally, preserve constructive customer relationships, and protect Schneider Electric's scope, schedule, commercial, and contractual position. Identify and propose alternative solutions that improve safety, quality, cost, performance, delivery, customer outcomes, or lifecycle value. Lead, coach, and influence project team members and less-experienced project managers without relying on direct reporting authority.

7. Safety, Quality, Cybersecurity, Acceptance, and Closeout

Ensure compliance with Schneider Electric and customer environmental, health and safety, quality, and cybersecurity requirements throughout design, manufacturing, delivery, site execution, commissioning, and closeout. Coordinate required assessments, controls, records, corrective actions, and governance evidence with the appropriate Environment, Health and Safety, Project Quality, and Cybersecurity specialists. Stop or escalate work when project activities present unacceptable safety, quality, environmental, cybersecurity, commercial, or contractual risk. Confirm completion of applicable installation and commissioning obligations, resolve or document outstanding project items, obtain formal customer acceptance, and complete the Senior Project Manager's formal project ownership responsibilities at formal customer acceptance. Drive technical, contractual, administrative, and financial closeout activities required for formal customer acceptance, including resolution of open commitments, supplier and subcontractor closure, final revenue recognition, invoicing, cash collection, and documented transfer of any remaining open items. Capture, validate, communicate, and apply lessons learned and best practices throughout execution and before formal customer acceptance by completing a Return on Experience and Lessons Learned review.

What are the key skills we are looking for?

Prioritization advanced level; managing competing demands across multiple projects and stakeholders

Project Management intermediate level; leading end-to-end delivery of mono-technology and multi-system integration projects

Customer Orientation intermediate level; fostering relationships and ensuring exceptional customer experiences

Risk Management intermediate level; conducting assessments and implementing mitigation strategies

Operational Efficiency intermediate level; driving cost reduction while maintaining or improving delivery quality

Communication intermediate level; coordinating effectively with local and global teams and stakeholders

Critical Thinking intermediate level; making sound decisions in ambiguous situations with minimal supervision

Budgeting intermediate level; overseeing project financials and ensuring alignment with business objectives

What qualifications will make you successful?

Bachelor's degree in Engineering, Construction Management, Business, or a related field.

Project Management Professional (PMP) certification.