COMPUTER SYSTEMS SPECIALIST

Introduction The Florida Department of Revenue’s Child Support Program helps children receive the financial support they need and deserve, promoting more stable childhoods and brighter futures. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. Job Summary The employee in this highly responsible professional position is expected to demonstrate a high degree of initiative and must be able to work independently with minimal supervision. This Operations Analyst II position reports directly to the Enterprise Systems Support Process (ESSP), Operations and Support Unit, Senior Management Analyst Supervisor. If you enjoy working with computer systems, reviewing information, and problem solving, this may be the position for you. Your duties would include: Monitoring system outputs and reporting anomalies Performing data updates and corrections in a production environment Compiling data from single or multiple resources and formatting reports Developing and revising work instructions and job aids Minimum Requirements Two years of experience working for the Department of Revenue Child Support Program. Two years of experience using Microsoft Office Suite, with emphasis on using Microsoft Excel. Two years of experience communicating with customers for the purpose of resolving inquiries. Two years of experience collecting and analyzing data to identify and solve problems, develop alternative recommendations, and implement resolutions. Two years of experience in effective communication through a variety of methods (i.e. report writing, public speaking, presentations) to a diverse internal or external audience. Preferences Preference may be given to candidates with operational knowledge of multiple CRM processes within the Child Support Program. Preference may be given for experience providing quality customer service. Special Notes An alternative screening criteria matrix will be used to determine which candidates will be selected for interviews. A work sample will be assigned immediately following the interview. This position is not telework eligible. All experience related to the minimum qualifications must appear on your application in the Duties and Responsibilities section. Salary $41,517.24 - $55,115.04 per annum. Benefits Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. Location TALLAHASSEE, FL 32301, 32307, 32311, 32310, 32305, 32303, 32308, 32304, 32316, 32399, 32312, 32302, 32317, 32309. Additional Requirements Criminal background check: Required National Level-2 check, fingerprints required. Selective Service: Male candidates born on or after October 1, 1962, must register with the Selective Services System before their 26th birthday or provide an exemption letter. Amendments for disabilities: Candidates requiring a reasonable accommodation must notify the agency hiring authority in advance. Drug testing: All employees are subject to reasonable suspicion drug testing in accordance with Florida law. Veterans’ Preference: Veterans eligible for preference must submit supporting documentation with each submission, including DD Form 214 Member Copy #4 and any other required documents. #J-18808-Ljbffr