Deputy Director of Child, Family, & Adult Services

FollowYour Calling, Find Your Career!!

SalaryRange: $163,602.00 to $245,403.00 per year. Thisis an exempt (salaried) position.

Payrates are based on education, skill, experience level and internal equity.Internal equity considerations include an assessment of the applicant’ssalary history and qualifications in comparison to the market rate andrequirements for the job.

AtMecklenburg County, you’ll have the chance to build a career as unique asyou are with support, inclusive culture, and technology to become the bestversion of you. We’re counting on YOUR unique voice and perspective to helpMecklenburg County become even better, too. Join us and build anexceptional experience for yourself, and a better working world for all.

TheMecklenburg County Department of Child, Family, & Adult Services(CFAS) strives to strengthen families and communities through asafety-net of services, collaborations, and hope. Our vision is todefine and cultivate an organizational culture that is more compassionateand understanding toward each other and our clients.

Position Specific Information

Position will primarilybe responsible for the Youth & Family Services (YFS) division,a part of the Child, Family, & Adult Services Department – Departmentof Social Services.

Desired candidatewill:

• Be a mission-driven,service centered leader who builds momentum through strategic vision andcollaborative partnership.
• Demonstrate success inshaping and implementing culture strategies that deepen connection to thedepartment’s vision.
• Lead strategic planningefforts that translate departmental goals into actionable short-termpriorities and long-range initiatives.
• Be experienced inidentifying emerging risks and applying innovative, practical solutionsthat enhance performance and operational stability.
• Be highly knowledgeablein human services policies and regulations, with the ability to applythem strategically across Youth and Family Services programs.
• Thrive in buildingtrusted partnerships with public officials, community organizations,customers, and government leaders to advance shared priorities.
• Excel in collaborative,forward-thinking environments that encourage creativity, innovation, andshared problem-solving.
• Maximize services andoutcomes through sharp business acumen and strategic operational insight.
• Maintain composure andclarity under pressure, build trust-centered relationships, strengthencollaboration, and champions employees as key drivers of theorganization’s impact.
• Be experienced in guidingteams through change with clarity, diplomacy, and a strong foundation oftrust.
• Focus on aligningservices and optimizing processes to deliver streamlined, high-qualityresults for the community.
• Demonstrate exceptionalcommunication skills that are easily understood by frontline staff,supervisors, and executive leadership alike.
• Lead with openness andclarity, ensuring employees stay informed and experience genuineinclusion in organizational decisions.

Position Summary

The Deputy Director assists the departmentdirector by performing complex professional and administrative worksupporting and directing Youth and Family Services (YFS) programs for the County. The Deputy Director is responsible for the delivery of services which address the changing demands and needs of client populations. Thisposition is responsible for internal operations including personnel, space, logistics of major events, policy development, assuring compliancewith regulations and assuring services are properly provided on a daily basis. The Deputy Director position requires collaborative work bothinternally within the County and externally with system partners to improve outcomes for families, children, and adults. Deputy Director must also keep abreast of best practices in the field, state and nationaltrends and changes in policies and practices in the child welfare space within the state and nationally. The Deputy Director helps lead the Senior Executive Team and works in partnerships with other members to provide leadership and strategic planning for the department. Thisposition serves on various committees, workgroups and initiatives bothinternally and externally.

Essential Functions

• Provides oversight and direction for internal operations, serving as second-in-command with full-line authority to ensure organizational alignment and performance
• Directs YFS operational functions, ensuring decisions and activities align with and advance the department’s core service mission
• Communicates effectively through speeches, written publications, and presentations at meetings or conventions to inform stakeholders and support departmental priorities
• Direct the planning process and develop and participate in strategic planning, budget requests and expenditure monitoring
• Support staff and evaluate program effectiveness, prioritize issues and objects, create community resources and integrates services and partnerships
• Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services
• Set the climate on issues related to state politics and policies; lead policy making efforts
• Establish departmental responsibilities and coordinates functions among divisions and worksites
• Develop and recommend changes to the annual budget; managing departmental resources
• Support and assist with departmental operational and strategic plan
• Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals
• Serve as liaisons between organizations, stakeholders, and outside organizations
• Review reports submitted by staff members to recommend approval or to suggest changes
• Serve as staff at disaster shelters; assist in coordinating shelter operations during emergency situations
• Address program specific issues with community-based groups and county leadership
• Serve as the Department representative on boards, commissions, committees, and convenings at the local, state and national levels
• Listen to appeals from family members and advocates and researches and investigates claims
• Provide information to the public regarding programs, public concerns and services
• Ensure Federal, state and local policy, rules and regulations are followed
• Represent Department County-wide and to Commissioners
• Integrates and coordinates service areas
• Serves as Department liaison, both internally and externally between organizations, shareholders, and outside organizations
• Monitors Department resources

Minimum Qualifications

Experience:Minimum of eight years of progressivelyresponsible experience in human services and two years of supervisoryexperience.

Education:Bachelor’s degree in human services, SocialWork, Business Administration, or Public Administration.

Combination of relevant education and relevant experienceaccepted? Yes

Licenses and Certifications

Requires a valid North Carolina and South Carolina Driver's License

May require County Driving Privileges

Preferred Qualifications

• Master's degree strongly preferred to support the strategic, operational, and leadership responsibilities of the role.
• Demonstrated experience in a North Carolina DSS setting or equivalent environment with similar regulatory and operational demands.
• Over two years of executive experience in child welfare, directing services, staff, and policy implementation.
• Highly knowledgeable in all child welfare program areas, ensuring alignment with state and federal standards.

Knowledge, Skills and Abilities

Knowledge of

• Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate

Skills

• Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Talking to others to convey information effectively
• Adjusting actions in relation to others' actions

Abilities

• Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
• Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives
• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values
• Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
• Leading through Vision and Values: Keeping the organization’s vision and values at the forefront of associate decision making and action
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive

Computer Skills

Proficient in various computer programs including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergencies and/or disaster situations.