Internal Controls Manager

Vice President, Firmwide Control ManagementAs the first line of defense for JPMorganChase, Control Management is responsible for preventing, detecting, and monitoring operational, regulatory, and reputational risks. As a Vice President in the Firmwide Control Management team, you will join an agile, forward-thinking, and collaborative group that manages key control programs across the firm. You will work across a complex global organization, delivering firmwide initiatives to ensure a strong control environment and alignment with our regulatory obligations. This position offers high visibility across Control Management and requires close collaboration with Lines of Business, Corporate Functions, Technology, Risk Management, Compliance, Legal and Audit to ensure consistent execution for a strong, sustainable control environment.In this role, you will lead governance, oversight, day-to-day program management, and strategic initiatives for JPMorganChase's New Product Assessment ("NPA") Program—our firmwide framework used to assess and understand the risks associated with launching new products and services and implementing certain product/service changes. You will also own a transformation agenda to design and modernize NPA Program governance, improving efficiency, strengthening the control environment, and enhancing reporting to enable scalable growth.Job Responsibilities:Drive end-to-end execution of the NPA program, ensuring consistent application of standards across the firm.Serve as a primary point of contact for stakeholders; drive clarity on requirements, deliverables, and timing.Lead strategic and continuous improvement initiatives (process streamlining, control strengthening, AI/data integration and operating model refinements) to keep the framework scalable and fit-for-purpose.Define program metrics and management reporting (e.g., KRIs, risk/issue trends), partnering with Technology and reporting teams to translate business/control needs into requirements, enhance system capabilities, and deliver executive-ready updates on progress, risks, and outcomes.Coordinate with 2LOD/3LOD partners (TCOE/CCOR/Audit) to support testing and reviews, and Regulatory Strategy teams for exams and remediation.Maintain program documentation and support training/change management.Coach and develop junior team members.Required Qualifications, Capabilities and Skills:Bachelor's degree or equivalent experience required.Strong program execution discipline: ability to translate objectives into structured plans, manage dependencies, track milestones, and drive outcomes in a fast-paced environment.Strong analytical/problem-solving skills and ability to strategically "connect-the-dots" to synthesize complex information to deliver practical, solution-oriented guidance, actionable conclusions and executive-level messaging.Proven stakeholder management and influencing skills in a global, matrixed environment.Strong written and verbal communication skills; ability to create executive-ready materials.Experience defining metrics (KPIs/KRIs), establishing reporting processes, and using data to drive insights and improvements.Proficiency with Microsoft Office Suite and familiarity with firm-approved AI toolsPreferred Qualifications, Capabilities and Skills:Typically 7+ years of experience in financial services and/or management consulting, preferably in controls, operational risk, audit, compliance, governance, or regulatory risk management.Experience supporting firmwide frameworks involving new products/new activities, product governance, or change management.Consulting background preferred (internal or external), ideally in financial services risk/controls, regulatory change, or operating model/process transformation.Familiarity with approved AI-enabled tools to improve documentation quality, insight generation, process efficiency, and reporting.Advanced degree and/or relevant certifications (e.g., risk, audit, compliance, PMP) a plus.JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.