Operations Program Manager

We are seeking an experienced Operations Program Manager (OPM) to lead customer-facing operations builds and serve as a key interface between our organization, manufacturing sites, and the customer's Operations team. The OPM will be responsible for driving build execution, factory readiness, material readiness, equipment readiness, capacity, quality, schedule, and issue resolution across multiple cross-functional teams. This role requires strong customer-facing communication, operational execution, and cross-functional leadership skills. The ideal candidate is comfortable working directly with customer Operations teams and manufacturing organizations and can drive execution through influence without direct authority. Key Responsibilities 1. Customer Operations Interface Serve as a primary program management interface with the customer's Operations / NPO team. Establish and maintain strong working relationships with customer Operations, Engineering, Supply Chain, Quality, and other cross-functional teams. Understand customer build requirements, schedules, priorities, and operational expectations and translate them into clear execution plans. Provide regular program status, risk assessment, and escalation to customer and internal management. Lead customer-facing build reviews, readiness reviews, and operational meetings. 2. Operations Build Execution Lead end-to-end Operations Build execution from build planning through completion and ramp. Strictly manage the ramp curve to achieve core metrics, including capacity targets, yield rates, and production efficiency (UPPH/OEE). Develop and maintain integrated build schedules, milestones, deliverables, and critical paths. Track build progress and drive timely resolution of issues impacting schedule, quality, materials, or capacity. Ensure build objectives and customer requirements are clearly understood and executed. 3. Factory Readiness Drive factory readiness for Operations Builds, including: Material and component readiness Fixture and test readiness Partner closely with factory Operations, Manufacturing Engineering, Process Engineering, Quality, Materials, and Supply Chain teams. Identify readiness gaps and drive mitigation plans before build milestones. 4. Cross-Functional Leadership Lead cross-functional teams across Operations, Engineering, Quality, Supply Chain, Materials, Procurement, and Manufacturing. Establish clear ownership, action items, deadlines, and escalation paths. Drive alignment across customer teams and manufacturing sites. Resolve cross-functional conflicts and dependencies through structured problem solving and data-driven decision making. Proactively identify risks that may impact build schedule, quality, materials, capacity, or factory readiness. Establish mitigation and recovery plans for critical issues. Track high-priority issues through closure. Escalate issues with clear problem statements, impact assessment, proposed actions, and decision requirements. 6. Program Reporting & Communication Prepare and deliver weekly program updates, build status reports, readiness reviews, risk assessments, and executive-level presentations. Consolidate complex operational information into concise and actionable communication. Maintain accurate program dashboards, schedules, action-item trackers, and risk registers. Communicate effectively with both technical teams and senior management. Required Qualifications Bachelor's degree in Engineering, Operations, Supply Chain, Business, or a related field. 5+ years of experience in Operations, Program Management, Manufacturing, Supply Chain, or a related field. Experience working with OEM/ODM/CM manufacturing environments. Demonstrated experience managing complex manufacturing builds or operational programs. Strong understanding of factory operations, manufacturing processes, supply chain, materials, and production readiness. Strong project/program management and organizational skills. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Ability to influence and drive cross-functional teams without direct authority. Ability to work effectively in a fast-paced and ambiguous environment. Willingness to travel domestically and internationally as required. Preferred Qualifications Experience directly supporting or interfacing with 3C brand Operations / NPO teams or other Tier-1 technology customers. Experience in consumer electronics, computers, mobile devices, semiconductor, PCB/PCBA, or related manufacturing industries. Experience with factory readiness, equipment installation, production line setup, capacity planning, and manufacturing ramp. Familiarity with BOM, materials readiness, tooling, fixtures, testing, and production processes. Experience working with Asia-based manufacturing organizations. Mandarin Chinese proficiency is a plus. PMP or equivalent project/program management certification is a plus. Key Success Metrics Operations Builds delivered on schedule Factory and production readiness achieved before build milestones Material, equipment, tooling, and capacity readiness Timely closure of critical build issues Achievement of required quality and operational targets Effective communication and alignment with customer Operations teams Successful execution of build plans and transition into subsequent production phases Ideal Candidate The ideal candidate is a hands-on Operations Program Manager who can effectively operate between the customer and manufacturing organization. You are highly organized, data-driven, detail-oriented, and comfortable managing multiple priorities under tight timelines. You can quickly identify critical-path issues, communicate risks clearly, and drive cross-functional teams toward resolution. You are also comfortable working directly with customer Operations teams and translating customer expectations into clear, executable actions for factory teams. Provided benefits Medical insurance 401(k) Pension plan PTO #J-18808-Ljbffr Luxshare Precision Industry Co., Ltd.